Senior B2B Operations & Growth Manager

Crate and Barrel; Northbrook (IL); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Crate & Barrel is seeking a Senior Account Manager to drive B2B growth and operational excellence across product, gifting, trade, and fulfillment. You will lead day-to-day execution, optimize processes, and manage vendor and cross-functional relationships with merchandising, stores, marketing, supply chain, customer care, and technology.

You will coordinate B2B programs, oversee order and inventory workflows, and ensure data integrity and system reliability.

Qualifications

• Bachelor's Degree in business or equivalent preferred.
• 7+ years experience in management within a Professional Services and/or Sales organization, driving operations and KPI’s.
• Experience with analyzing data.
• Entrepreneurial, scrappy attitude and willingness to roll up the shirt sleeves and get things done.

Responsibilities

• Lead day-to-day operational processes supporting Business Sales, ensuring accuracy, efficiency, and a seamless client experience.
• Manage and maintain B2B digital tools and web presence, including intake forms, landing pages, and regional contact information.
• Partner with Stores, Marketing, Customer Care, and Supply Chain to coordinate workflows and resolve operational issues.
• Execute and manage key B2B programs such as corporate gifting, personalization workflows, and culinary/discount initiatives.
• Oversee purchase order and inventory processes with Merchandising to ensure product availability and readiness.
• Oversee customer payment processing and partner with Finance to maintain account accuracy and manage payment terms.

Skills

Relationship-building

Leadership

Analytical thinking

Communication

Organization

Adaptability

CRM/ERP familiarity

Education

Bachelor's Degree in business

Tools

AS400 POS

CCS

Job description

Crate & Barrel is seeking a Senior Account Manager to drive B2B growth and operational excellence across product, gifting, trade, and fulfillment. You will lead day-to-day execution, optimize processes, and manage vendor and cross-functional relationships with merchandising, stores, marketing, supply chain, customer care, and technology.

You will coordinate B2B programs, oversee order and inventory workflows, and ensure data integrity and system reliability.