Senior B2B/MFT Services Engineer — Remote, On‑Call

Axway; Scottsdale (AZ); Remote; USD 130,000 - 180,000; Full time

Job summary

Axway seeks a Senior Services Engineer (B2Bi/CFT) to join our team. You will provide L2/L3 RUN support for production and non-production integration platforms, including B2B and MFT, while driving incident management, RCA, and proactive monitoring. The role requires strong ITIL-aligned service management experience and hands-on platform administration.

Location is U.S. Eastern Time-based with limited annual travel.

Qualifications

• 8+ years of experience in enterprise B2B integration, MFT, middleware operations, or production support.
• Strong customer-facing communication and incident management skills.
• Experience with ITIL-based service management and ServiceNow.

Responsibilities

• Provide L2/L3 RUN support for production and non-production integration platforms and services; manage incidents and changes.
• Design, configure, deploy, test, and support B2B and MFT integrations with industry protocols.
• Administer and support enterprise integration platforms, monitoring, gateway, and security components.
• Plan and execute Disaster Recovery, High Availability, and failover activities; drive root cause analysis and preventive actions.
• Support audit and compliance activities with thorough documentation and stakeholder communication.

Skills

B2B integration

Managed File Transfer

Production support

Incident management

On-call rotation

Customer engagement

Education

Bachelor’s or Master’s degree in CS/CE/IT

Tools

ServiceNow

Shell scripting

Python

PowerShell

Linux/Unix

Job description

Axway seeks a Senior Services Engineer (B2Bi/CFT) to join our team. You will provide L2/L3 RUN support for production and non-production integration platforms, including B2B and MFT, while driving incident management, RCA, and proactive monitoring. The role requires strong ITIL-aligned service management experience and hands-on platform administration.

Location is U.S. Eastern Time-based with limited annual travel.