Senior B2B Integration Support Engineer - Remote

preciselyusjobs; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

preciselyusjobs is seeking a senior technical support engineer for a fully remote US role focused on a B2B integration platform used by large enterprises for partner data exchange. You will troubleshoot across distributed systems, networking, and database stacks while guiding customers to reliable solutions.

The role involves case management, cross-time-zone coverage, and periodic on-call or late shifts, with heavy emphasis on documentation and knowledge sharing to raise team expertise.

Qualifications

• Bachelor's or Master’s degree in computer science or a related field or equivalent experience.
• Five or more years of technical support experience delivered by phone, remote access, and case management tools.
• Hands-on exposure to B2B integration products such as Sterling B2B Integrator or Sterling File Gateway.
• Strong written and verbal communication skills.
• Solid grasp of networking protocols: TCP/IP, HTTP/S, S/FTP, SMTP, AS2.

Responsibilities

• Provide technical support via phone, remote desktop, and tickets while meeting SLAs.
• Investigate and resolve complex issues across OS, servers, databases, and third-party libraries.
• Debug defects, propose fixes, and collaborate with engineering on improvements.
• Maintain and expand knowledge base for faster issue resolution.
• Learn new tools and platform capabilities; share findings with the team.
• Participate in on-call rotations and weekend/late shifts for global coverage.

Skills

Phone support

Remote troubleshooting

Documentation

Cross-time-zone collaboration

Customer communication

Education

Bachelor's or Master's degree in computer science or related field

Tools

Sterling B2B Integrator

Sterling File Gateway

AIX

RHEL

Windows

OpenShift

Oracle

SQL Server

DB2

JDBC/ODBC

Docker

Kubernetes

Job description

preciselyusjobs is seeking a senior technical support engineer for a fully remote US role focused on a B2B integration platform used by large enterprises for partner data exchange. You will troubleshoot across distributed systems, networking, and database stacks while guiding customers to reliable solutions.

The role involves case management, cross-time-zone coverage, and periodic on-call or late shifts, with heavy emphasis on documentation and knowledge sharing to raise team expertise.