Senior AVP, Workers’ Compensation Claims — Strategy & Leadership

AmTrust Financial Services Inc.; Rocky Hill (CT); Hybrid; USD 130,000 - 190,000; Full time

Job summary

AmTrust Financial is seeking an experienced Assistant Vice President, Workers’ Compensation Claims to provide leadership and operational oversight for a team in Hartford, Connecticut.

This role focuses on people leadership, technical claim management, performance improvement, and collaboration with business partners to drive strong claim outcomes. The position is hybrid and based in Hartford, CT, requiring strategic oversight and a track record of results.

Qualifications

• Bachelor’s degree in Business, Insurance, Risk Management, or related field.
• 10+ years of workers’ compensation claims experience with leadership.
• Strong knowledge of claim handling, reserving, litigation management, and complex claim resolution.
• Proven experience developing claims professionals and leaders.
• Ability to operate in a collaborative, matrixed environment and drive results.

Responsibilities

• Lead, coach, and develop a high-performing team of workers’ compensation claims professionals.
• Provide leadership and oversight of day-to-day claim operations, including workload management, staffing, performance, and talent development.
• Drive consistent execution of workers’ compensation claim practices and strategies.
• Maintain accountability for claim quality, timely investigations, reserving adequacy, litigation management, and cost-effective claim resolution.
• Monitor operational and claim performance and develop strategies to address trends and opportunities for improvement.
• Promote effective inventory management and timely movement of claims toward appropriate resolution.
• Partner with Claims leadership, Technical, Quality Assurance, Legal, Underwriting, and other business partners to support organizational objectives.
• Ensure adherence to company claim standards, regulatory requirements, service expectations, and established best practices.
• Foster a culture of accountability, collaboration, transparency, and continuous improvement.
• Identify opportunities to improve claim processes, colleague development, customer outcomes, and operational effectiveness.
• Support broader Workers’ Compensation Claims initiatives and contribute to the development and execution of claim strategies.

Skills

Leadership

Team development

Stakeholder management

Claims knowledge

Communication

Education

Bachelor’s degree in Business/Insurance

Job description

AmTrust Financial is seeking an experienced Assistant Vice President, Workers’ Compensation Claims to provide leadership and operational oversight for a team in Hartford, Connecticut.

This role focuses on people leadership, technical claim management, performance improvement, and collaboration with business partners to drive strong claim outcomes. The position is hybrid and based in Hartford, CT, requiring strategic oversight and a track record of results.