Senior Aviation Software Support Engineer (Hybrid, Dallas)

Thales Avionics, Inc. (AGS); Dallas (TX); Hybrid; USD 95,000 - 140,000; Full time

Job summary

Thales Avionics, Inc. (AGS) in Las Colinas, Dallas, TX, seeks a Sr. Customer Support Engineer to provide hands-on technical support for aviation software and ensure smooth airline operations.

You will investigate issues, troubleshoot complex problems, and collaborate across teams to deliver timely, high-quality support. Ideal candidates have 5+ years of relevant experience, strong communication skills, and familiarity with Jira, Confluence, Salesforce, Linux, Java, Angular, XML, and REST APIs.

Qualifications

• Bachelor's degree in a related field and 5–8+ years of relevant experience.
• 3+ years in a similar software-support role.
• Strong written and verbal communication, with cross-functional collaboration.
• Proactive problem solving and ability to troubleshoot complex issues.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Provide second-line support to airline customers via calls, meetings, and ticketing systems.
• Communicate upcoming releases, maintenance windows, and downtime clearly to customers.
• Investigate issues by reviewing logs and documentation; document reproduction steps.
• Manage incidents per ITIL; contribute root cause analyses and lessons learned.
• Collaborate with Product, Operations, and Engineering to resolve complex cases.
• Develop, test, and optimize internal support procedures and documentation.

Skills

Communication skills

Problem solving

Team collaboration

Organizational skills

Education

Bachelor's degree in a related field

Tools

Jira

Confluence

Bitbucket

Salesforce

Linux

Java

Angular

XML

APIs/REST

LLMs

Job description

Thales Avionics, Inc. (AGS) in Las Colinas, Dallas, TX, seeks a Sr. Customer Support Engineer to provide hands-on technical support for aviation software and ensure smooth airline operations.

You will investigate issues, troubleshoot complex problems, and collaborate across teams to deliver timely, high-quality support. Ideal candidates have 5+ years of relevant experience, strong communication skills, and familiarity with Jira, Confluence, Salesforce, Linux, Java, Angular, XML, and REST APIs.