Senior Aviation Connectivity Support Engineer

Gogo-Business-Aviation; Broomfield (CO); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401k with employer match

Paid time off

Volunteer time off

Employee Stock Purchase Plan

Job summary

Gogo Senior Product Support Engineer role seeks a technical expert to support legacy and current hardware platforms, collaborate with Engineering, Product Development, and customers to resolve complex issues and drive product deployments.

You'll lead escalations, perform root cause analysis, and develop training and SOPs for stakeholders, ensuring reliable operation of connectivity products worldwide.

Qualifications

• Bachelor's degree in engineering or related field or equivalent practical experience.
• 5-7 years of experience in product support, technical support, systems integration, avionics, aerospace, or a related technical discipline.
• Demonstrated experience troubleshooting complex technical systems and performing root cause analysis.
• Experience supporting hardware, software, networking, or integrated technology platforms in a customer-facing environment.
• Experience collaborating effectively with engineering, development, support teams, customers, and external partners.
• Ability to support product lifecycle activities, testing initiatives, issue resolution efforts, and continuous improvement programs.

Responsibilities

• Serve as the technical subject matter expert for Gogo legacy products, former Satcom Direct platforms, and current and emerging Gogo hardware solutions.
• Manage and prioritize product support escalations to ensure timely resolution of customer and operational issues.
• Perform root cause analysis, document corrective actions, and maintain full traceability of technical issues and resolutions.
• Partner with Engineering, Product Development, and cross-functional teams to identify product risks, improve product performance, and support ongoing enhancements.
• Support OEMs, MROs, installers, and customers through product integration, deployment, troubleshooting, and issue resolution activities.

Skills

Root cause analysis

Troubleshooting

Customer-facing

Technical documentation

Education

Bachelor's degree in engineering or related field

Tools

Avionics systems

Job description

Gogo Senior Product Support Engineer role seeks a technical expert to support legacy and current hardware platforms, collaborate with Engineering, Product Development, and customers to resolve complex issues and drive product deployments.

You'll lead escalations, perform root cause analysis, and develop training and SOPs for stakeholders, ensuring reliable operation of connectivity products worldwide.