Senior AV/VTC Specialist

Bailey Information Technology; Washington (District of Columbia); On-site; USD 110,000 - 170,000; Full time

Job summary

Bailey Information Technology, LLC seeks a Senior AV/VTC Specialist to operate and maintain enterprise AV/VTC systems across EEOC Headquarters and nationwide field offices. The role provides senior-level technical expertise for live events, executive communications, and collaboration platforms.

The position requires 10 years of AV/VTC experience, proficiency with Teams/Zoom/Webex/Poly RealPresence, and experience supporting a large dispersed network; onsite at EEOC HQ with occasional travel to

Qualifications

• 10 years of experience supporting an environment similar to EEOC's.
• Experience supporting comparable AV/VTC equipment and systems.
• Experience working with a large, geographically dispersed, multi-site office network.

Responsibilities

• Manage daily operations of enterprise AV/VTC systems across multiple conference rooms and facilities; monitor system health and performance.
• Configure, maintain, and troubleshoot VTC endpoints, codecs, DSPs, control systems, digital signage, and collaboration technologies.
• Provide operational support for executive meetings, board meetings, webinars, and high-profile virtual events.
• Perform root-cause analysis and resolve complex hardware, software, network, and interoperability issues.
• Coordinate scheduled maintenance, firmware upgrades, software updates, and lifecycle replacements.
• Develop and maintain SOPs, network diagrams, inventories, and system configuration documentation.
• Support incident, problem, and change management activities following ITIL best practices.
• Support Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence platforms, including webinars and breakout rooms.
• Coordinate with vendors/manufacturers on technical issues and warranty/repair activities.
• Support escalation procedures for unresolved issues; participate in after-hours maintenance windows as required.

Skills

AV/VTC support

Event support

Vendor coordination

Tools

Microsoft Teams

Zoom

Cisco Webex

Poly RealPresence

Job description

Bailey Information Technology, LLC

Senior AV/VTC Specialist

Contingent Position - Anticipated Contract Award

Location

Onsite, EEOC Headquarters, Washington, DC; occasional travel to field offices

Labor Category

Audiovisual / Video Teleconferencing Support - Senior

Key Personnel

Yes

Staffing Basis

Full-time (1 position)CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.

Position Summary

Operates, maintains, and supports enterprise AV and VTC systems, providing senior-level technical expertise for live events, executive communications, and collaboration platforms across EEOC Headquarters and its nationwide field office footprint.

Key Responsibilities

• Manage daily operations of enterprise AV/VTC systems across multiple conference rooms and facilities; monitor system health and performance.
• Configure, maintain, and troubleshoot VTC endpoints, codecs, DSPs, control systems, digital signage, and collaboration technologies.
• Provide operational support for executive meetings, board meetings, webinars, and high-profile virtual events.
• Perform root-cause analysis and resolve complex hardware, software, network, and interoperability issues.
• Coordinate scheduled maintenance, firmware upgrades, software updates, and lifecycle replacements.
• Develop and maintain SOPs, network diagrams, inventories, and system configuration documentation.
• Support incident, problem, and change management activities following ITIL best practices.
• Support Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence platforms, including webinars and breakout rooms.
• Coordinate with vendors/manufacturers on technical issues and warranty/repair activities.
• Support escalation procedures for unresolved issues; participate in after-hours maintenance windows as required.

Minimum Qualifications

• 10 years of experience supporting an environment similar to EEOC's.
• Experience supporting comparable AV/VTC equipment and systems.
• Experience working with a large, geographically dispersed, multi-site office network.

General Requirements (All Positions)

• Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
• This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
• Acceptable command of the English language.
• Subject to Contractor-funded training of at least 40 hours/year in core competencies.