Senior AV/VTC Specialist

Bailey Information Technology Consultants, LLC; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

Bailey Information Technology, LLC seeks a Senior AV/VTC Specialist to operate and support enterprise AV and VTC systems for EEOC Headquarters and nationwide field offices. The role requires senior technical expertise for live events, executive communications, and collaboration platforms.

Responsibilities include managing daily AV/VTC operations, configuring endpoints, and supporting executive meetings, webinars, and high-profile virtual events, with ITIL-aligned incident/change management and

Qualifications

• 10 years of experience supporting an environment similar to EEOC's.
• Experience supporting comparable AV/VTC equipment and systems.
• Experience working with a large, geographically dispersed, multi-site office network.

Responsibilities

• Manage daily operations of enterprise AV/VTC systems across multiple conference rooms and facilities.
• Configure, maintain, and troubleshoot VTC endpoints, codecs, DSPs, control systems, digital signage, and collaboration technologies.
• Provide operational support for executive meetings, board meetings, webinars, and high-profile virtual events.
• Perform root-cause analysis and resolve complex hardware, software, network, and interoperability issues.
• Coordinate scheduled maintenance, firmware upgrades, software updates, and lifecycle replacements.
• Develop and maintain SOPs, network diagrams, inventories, and system configuration documentation.
• Support incident, problem, and change management activities following ITIL best practices.
• Support Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence platforms, including webinars and breakout rooms.
• Coordinate with vendors/manufacturers on technical issues and warranty/repair activities.
• Support escalation procedures for unresolved issues; participate in after-hours maintenance windows as required.

Skills

AV/VTC support experience

Enterprise AV/VTC systems

Multi-site network experience

Job description

Bailey Information Technology, LLC
Senior AV/VTC Specialist
Contingent Position - Anticipated Contract Award
Location Onsite, EEOC Headquarters, Washington, DC; occasional travel to field offices
Labor Category Audiovisual / Video Teleconferencing Support - Senior
Key Personnel Yes
Staffing Basis Full-time (1 position)
CLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.

Position Summary

Operates, maintains, and supports enterprise AV and VTC systems, providing senior-level technical expertise for live events, executive communications, and collaboration platforms across EEOC Headquarters and its nationwide field office footprint.

Key Responsibilities

• Manage daily operations of enterprise AV/VTC systems across multiple conference rooms and facilities; monitor system health and performance.
• Configure, maintain, and troubleshoot VTC endpoints, codecs, DSPs, control systems, digital signage, and collaboration technologies.
• Provide operational support for executive meetings, board meetings, webinars, and high-profile virtual events.
• Perform root-cause analysis and resolve complex hardware, software, network, and interoperability issues.
• Coordinate scheduled maintenance, firmware upgrades, software updates, and lifecycle replacements.
• Develop and maintain SOPs, network diagrams, inventories, and system configuration documentation.
• Support incident, problem, and change management activities following ITIL best practices.
• Support Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence platforms, including webinars and breakout rooms.
• Coordinate with vendors/manufacturers on technical issues and warranty/repair activities.
• Support escalation procedures for unresolved issues; participate in after-hours maintenance windows as required.

Minimum Qualifications

• 10 years of experience supporting an environment similar to EEOC's.
• Experience supporting comparable AV/VTC equipment and systems.
• Experience working with a large, geographically dispersed, multi-site office network.

General Requirements (All Positions)

• Must currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.
• This is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.
• Acceptable command of the English language.
• Subject to Contractor-funded training of at least 40 hours/year in core competencies.