Senior AV Technician — Classroom & Event Tech Lead

The University Of Chicago; Chicago (IL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Job summary

The University of Chicago is seeking an Audio-Visual Support Technician to maintain and troubleshoot integrated AV systems across BSD spaces. You will install, configure, and service equipment, assist faculty and staff, and coordinate with IT to resolve issues in classrooms and conference rooms.

Ideal candidates have 5–7 years of AV support experience, familiarity with Extron gear, and the ability to work independently within a team.

Qualifications

• 5–7 years of related work experience.
• Vocational training or apprenticeships considered equivalent.

Responsibilities

• Support BSD auditoriums, conference rooms, and classrooms across BSD buildings.
• Guide end users through troubleshooting procedures.
• Perform hardware and software upgrades.
• Log work in ServiceNow ticketing system.
• Handle intake via phone, email, and tickets.
• Adhere to security standards for data and devices.
• Research products and systems and make recommendations.
• Provide projection and presentation support for events.
• Mentor students or train staff where needed.

Skills

Extron experience

Multitasking

Problem solving

Attention to detail

Confidentiality

Education

Vocational training / apprenticeships

Tools

Extron hardware/software

Job description

The University of Chicago is seeking an Audio-Visual Support Technician to maintain and troubleshoot integrated AV systems across BSD spaces. You will install, configure, and service equipment, assist faculty and staff, and coordinate with IT to resolve issues in classrooms and conference rooms.

Ideal candidates have 5–7 years of AV support experience, familiarity with Extron gear, and the ability to work independently within a team.