Audio-Visual, Sr. Technician

The University Of Chicago; Chicago (IL); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Job summary

The University of Chicago is seeking an Audio-Visual Support Technician to maintain and troubleshoot integrated AV systems across BSD spaces. You will install, configure, and service equipment, assist faculty and staff, and coordinate with IT to resolve issues in classrooms and conference rooms.

Ideal candidates have 5–7 years of AV support experience, familiarity with Extron gear, and the ability to work independently within a team.

Qualifications

• 5–7 years of related work experience.
• Vocational training or apprenticeships considered equivalent.

Responsibilities

• Support BSD auditoriums, conference rooms, and classrooms across BSD buildings.
• Guide end users through troubleshooting procedures.
• Perform hardware and software upgrades.
• Log work in ServiceNow ticketing system.
• Handle intake via phone, email, and tickets.
• Adhere to security standards for data and devices.
• Research products and systems and make recommendations.
• Provide projection and presentation support for events.
• Mentor students or train staff where needed.

Skills

Extron experience

Multitasking

Problem solving

Attention to detail

Confidentiality

Education

Vocational training / apprenticeships

Tools

Extron hardware/software

Job description

DepartmentBSD BIS - Audio Visual Support ServiceAbout the DepartmentThe University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.VISION: Together, we elevate the human experience with knowledge and health care.VALUES:Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation.Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.The MVV serves as our True North, charting our strategic plan for the next ten years and beyond. It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping to shape the future for our learners, staff, faculty, patients, and community.Job SummaryThe job performs a range of technical processes and procedures related to the support of integrated audio-visual systems. Works closely with staff and faculty to ensure classrooms, conference rooms, and other technology-enabled spaces are fully functional. Installs, configures, troubleshoots, and maintains audio-visual equipment, control systems, and related technologies.Under general supervision, this position provides audio-visual support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings. May interact with University IT (IT Services) and/or University of Chicago Hospital IT (UCM IT) to restore service and/or identify and correct core problems. Will work independently within assigned area while also working collaboratively within a team of other technicians.ResponsibilitiesProvide support to BSD auditoriums, conference rooms, and classrooms across several BSD buildings.Guide end users through troubleshooting procedures.Perform upgrades to hardware and software.Log work in ticketing system (ServiceNow).Intake work via phone, email, ticketing system.Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.Researches and analyzes products and systems available in the marketplace and makes recommendations to management.Researches, develops, installs, operates and troubleshoots audio-visual systems, such as video conferencing, digital media and desktop and network-based technologies.Provides projection services and presentation support for academic and public events within standard operating procedure.May provide informal mentorship to students in audio-video production. May provide informal training to other technicians and student staff.Performs other related work as needed.Minimum QualificationsEducation:Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).Work Experience:Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.Certifications:-Preferred QualificationsExperience:Extron experience.Preferred CompetenciesMaintain confidentiality/discretion at all times.Ability to handle multiple concurrent tasks in a competent and professional manner in a fast-paced atmosphere.Ability to solve problems independently with limited direction.Ability to work accurately with attention to detail.Working ConditionsOffice Environment.Application DocumentsResume (required)Cover Letter (preferred)The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.Job FamilyCommunicationsRole ImpactIndividual ContributorScheduled Weekly Hours40Drug Test RequiredNoHealth Screen RequiredNoMotor Vehicle Record Inquiry RequiredNoPay Rate TypeHourlyFLSA StatusNon-ExemptPay Range$28.85 - $36.06The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.Benefits EligibleYesThe University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.Posting StatementThe University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.