AV Service Tech

American Sound; Atlanta (GA); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k

Vacation

PTO

Paid Holidays

Job summary

American Sound in Atlanta, GA is seeking an experienced AV Service Technician to support small to large scale AV systems across enterprise environments, including education facilities and venues. You will troubleshoot, recommission, train users, and assist with monitoring tools while traveling to project sites as needed.

Qualified candidates bring 5+ years in AV, familiarity with DSP/config updates, and solid customer service. CTS preferred; lifting and ladder access are required.

Qualifications

• 5+ years of AV system experience required.
• CTS certification preferred for advanced roles.
• Ability to read and interpret line drawings.
• Experience updating DSP and AV configuration files.
• Strong customer service and communication skills required.
• Must be able to lift up to 50 pounds and use a ladder.

Responsibilities

• Remount monitors, speakers and microphones.
• Load programming and DSP files to hardware and networked devices.
• Assist with setup and support of Remote Monitoring tools (Utelogy, XiO, Reflect).
• Manage tickets and RMAs.
• Update and provide feedback for as-built drawings.
• Recommission systems and train end users.
• Some travel may be required depending on project and skillset.
• Tools and van provided.

Skills

Experience with AV systems

CTS certification

Reading line drawings

DSP/AV configuration updates

Customer service

Physical ability

Education

CTS certification preferred

Tools

Crestron

Extron

Biamp

QSC

AMX

Logi

Cisco

Poly

Job description

We are searching for an AV Service Technician to join our growing Atlanta team. The AV Service Technician is responsible for the trouble shooting and recommissioning of small to large scale AV systems. The typical issues are Enterprise AV systems with audio DSP but may also include large scale complex systems including higher education classrooms, campus technology, auditoriums, divisible conference spaces, command/control centers, stadiums, and houses of worship.

Job Responsibilities

• Remounting monitors, speakers, and microphones
• Loading programing and DSP files to hardware and networked devices
• Assisting with setup and support of Remote Monitoring tools like Utelogy, XiO, and Reflect
• Ticket & RMA management
• Updating and providing feedback for as built drawings
• System recommissioning and end user training
• Some travel required depending on project and skillset
• Tools and van provided

Job Requirements

• 5+ years and deep knowledge of AV systems
• CTS preferred
• Experience reading line drawings
• Component level experience with AV/UC manufacturers including Crestron, Extron, Biamp, QSC, AMX, Logi, Cisco, Poly, etc.
• Updating DSP and AV configuration files
• Great customer skills with a focus on customer satisfaction and communication
• Must be able to lift 50 pounds and use a ladder

Job Compensation and Details

• Pay- $35-40/hr with potential bonus at year end
• Shift Time and Days- Day shift, M-F
• Benefits include but are not limited to: Health, Vision, and Dental Insurance, 401k Vacation, PTO, and Paid Holiday