Senior AV Service Technician

FORTÉ; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

HSA/FSA

401(k) with company match

ESOP

Tuition reimbursement

EAP

Job summary

FORTÉ is seeking a Field Service Technician to travel to customer sites and provide scheduled maintenance, troubleshooting, and repair of AV systems. You will diagnose issues, support clients, and perform routine inspections to ensure optimal performance.

The role emphasizes independent work, strong customer communication, and a willingness to travel. CTS certification is preferred but not required if you have the right experience.

Qualifications

• Experience in the service or installation of AV systems.
• Ability to learn new technologies and troubleshooting techniques.
• CTS preferred, but not required with relevant experience.
• Willing to travel to client sites.
• Excellent communication and customer-focused mindset.

Responsibilities

• Diagnose and resolve AV system issues and connectivity.
• Provide client training on operation of AV equipment.
• Perform routine maintenance and inspections of AV systems to ensure reliability.
• Document service procedures and activities.
• Collaborate with team members to meet project deadlines and deliver quality service.

Skills

AV systems troubleshooting

Customer service

Independent work

Strong communication

Travel readiness

Tools

Crestron

Biamp

Q-SYS

Extron

Shure

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The Field Service Technician will travel to customer sites to provide scheduled maintenance, troubleshooting and repair service of their AV systems.

What You Will Be Doing:

• You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.