Associate AV Service Technician

FORTÉ; Bismarck (ND); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Plans

Employer Paid Short-Term Disability

Voluntary Life Insurance

Employee Stock Ownership Plan (ESOP)

401(k) Match, Profit Sharing

Health Savings Account (HSA)

Job summary

FORTÉ is seeking an AV service technician to diagnose and resolve technical issues with AV systems at customer sites. You will provide hands-on technical support and training on operation and functionality of equipment, and perform routine maintenance to ensure optimal performance.

You will document service procedures, collaborate with teammates to meet project deadlines, and travel to customer sites as needed. CTS certification is preferred, and experience with Crestron/Biamp/Q-SYS is valued.

Qualifications

• Experience in the service or installation of AV systems.
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS.
• Willingness to travel to customer sites.
• CTS certification preferred but not required with the right experience.
• Excellent communication with a customer-service approach.

Responsibilities

• Diagnose and resolve AV system issues including connectivity.
• Provide technical support and training on AV equipment operation.
• Perform routine maintenance and inspections for reliability.
• Document service procedures and related activities.
• Collaborate with team to meet project deadlines and deliver quality service.

Skills

Customer service

Technical aptitude

Communication skills

Independent work

Travel readiness

Tools

Crestron

Biamp

Q-SYS

Extron

Shure

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces - and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

What You Will Be Doing:

• You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
• Provide technical support and training to clients on the operation and functionality of AV equipment
• Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
• Assist in documenting service procedures and service-related activities
• Collaborate with team members to meet project deadlines and deliver high-quality service to clients

What You Bring to Assure Success:

• Previous experience in the service or installation of AV systems
• Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
• Ability to load code and DSP files including Crestron, BIAMP, and Q-SYS
• Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
• Excellent communication skills with a customer service-oriented approach
• Ability and willingness to travel to customer sites
• CTS Certification is preferred but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up - for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best - and build what’s next.

FORTÉ offers the following benefits to our employee owners:

• Medical Insurance: Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid
• Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

FORTÉ is an equal opportunity employer. Disabled/Veterans.