Senior AV Program Operations Lead

Socket.dev; Fremont (CA); On-site; USD 100,000 - 120,000; Full time

Job summary

EOS IT Solutions is seeking a Senior Program Operations Manager to lead hands-on execution and program-administration across AV projects. You will coordinate logistics, track progress, manage financial reporting, and surface risks to keep scope, standards, and timelines aligned with the client’s plan.

You will partner with the EOS Service Delivery Manager and client specialists, owning the day-to-day operational detail, maintaining plans and dashboards, and ensuring timely, accurate program

Qualifications

• 6+ years of operational management in an AV construction, technical, or AV/collaboration environment.
• Bachelor's degree; PMP or equivalent certification.
• Proficiency with project management software to coordinate workstreams, monitor progress, and meet timelines.
• Strong leadership and stakeholder management experience.
• Exceptional communication and stakeholder management skills.
• Ability to adapt to changing priorities in a fast-paced environment.
• Analytical mindset with problem-solving and decision-making abilities.
• Experience developing and implementing strategic plans for AV managed services.
• Familiarity with forecasting, budget reporting, and KPIs such as on-time delivery.

Responsibilities

• Act as the day-to-day execution partner keeping the defined program of works moving - interpreting the agreed scope and plan, coordinating the activities to deliver it, and keeping all operational detail organized and current.
• Take ownership of the operational detail and program-administration workload on behalf of the EOS Service Delivery Manager and the client Program Specialist, so they can focus on decisions, KPIs, and stakeholder relationships.
• Provide continuity and momentum by keeping plans, trackers, and reporting accurate and up to date at all times.
• Maintain live tracking against the Plan of Record (PoR) defined and owned by the client, including milestones and dependencies.
• Proactively identify risks, blockers, and interdependencies and recommend mitigations to the client.
• Track and report spend, commitments, and forecast changes against per-project budgets; flag variances early.

Skills

Operations

PMP

Project software

Vendor management

Stakeholder mgmt

Analytical thinking

Strategic planning

Forecasting

Budget reporting

Process optimization

Autonomy

Communication

Education

Bachelor's degree

PMP certification

Tools

Cisco

Neat

Zoom

Google Meet

Job description

EOS IT Solutions is seeking a Senior Program Operations Manager to lead hands-on execution and program-administration across AV projects. You will coordinate logistics, track progress, manage financial reporting, and surface risks to keep scope, standards, and timelines aligned with the client’s plan.

You will partner with the EOS Service Delivery Manager and client specialists, owning the day-to-day operational detail, maintaining plans and dashboards, and ensuring timely, accurate program