Senior AV & Learning Space Lead

Northwestern University; Chicago (IL); On-site; USD 80,297 - 100,000; Full time

Job summary

Northwestern University is seeking an experienced AV IT Manager to supervise a team delivering audio-visual services across university spaces and events. You will collaborate with faculty and staff to optimize AV support, participate in system design, and promote scalable, standard solutions that meet evolving needs.

The role requires leadership of daily operations, maintenance of inventory, and ongoing engagement with stakeholders to ensure high-quality service delivery.

Qualifications

• Excellent written, verbal, analytical communication and presentation skills.
• Ability to build, lead and work in a team environment.
• Strong customer service focus.

Responsibilities

• Lead a team of audio-visual support professionals and manage day-to-day operations.
• Refine service portfolio with FSM IT and NUIT stakeholders and establish service levels and support agreements.
• Produce and review operational metrics regarding service requests and incidents to meet SLAs.
• Develop partnerships, share expertise, and consult with departments to improve AV services.
• Plan training, professional development, and budget forecasting for life‑cycle equipment.

Skills

Communication skills

Team leadership

Analytical thinking

Education

Bachelor's degree in IT or related field

Job description

Northwestern University is seeking an experienced AV IT Manager to supervise a team delivering audio-visual services across university spaces and events. You will collaborate with faculty and staff to optimize AV support, participate in system design, and promote scalable, standard solutions that meet evolving needs.

The role requires leadership of daily operations, maintenance of inventory, and ongoing engagement with stakeholders to ensure high-quality service delivery.