Senior AV & Executive IT Support Engineer

LEVI, RAY & SHOUP, INC; Dallas (TX); On-site; USD 28,000 - 55,000; Full time

Job summary

LEVI, RAY & SHOUP, INC in Dallas, TX is seeking an Audio Video (AV) Support Engineer to maintain conference room systems and support senior leaders with Tier 2 IT help. The role combines hands-on AV troubleshooting with IT tasks in a fast-paced environment.

You will manage Crestron and DSP systems, support Microsoft Teams Rooms and Zoom Rooms, and work closely with executive support staff to ensure reliable meetings. On-site work, occasional after-hours, and light travel may be required.

Qualifications

• 4+ years of experience in AV and IT support roles.
• Strong knowledge of Windows and macOS systems.
• Experience with AV control systems (e.g., Crestron, Q‑SYS) and AV-over‑IP.
• Experience with remote AV support tools.
• Ability to support mobile devices and hybrid work setups.
• Excellent communication and problem‑solving skills.
• Strong attention to detail and documentation habits.

Responsibilities

• Support and maintain AV systems in boardrooms, conference rooms, and large meeting spaces.
• Troubleshoot and manage AV control systems (e.g., Crestron), DSPs (e.g., Biamp, QSC), video switching, projection systems, and digital signage.
• Support Microsoft Teams Rooms and Zoom Rooms.
• Provide hands‑on Tier 2 support to executives and VIP users.
• Test and prepare AV setups before important meetings or events.
• Support Windows and macOS systems, mobile devices (iOS/Android), and common productivity tools (Microsoft 365, Zoom, Teams, Slack).
• Troubleshoot peripherals including printers, webcams, and docking stations.
• Work closely with executive support staff to meet expectations.
• Escalate issues as needed and work with other IT teams.

Skills

Windows

macOS

AV support

Team collaboration

Remote support

Tools

Ivanti

Intune

Teams Admin Center

Crestron

Q-SYS

Job description

LEVI, RAY & SHOUP, INC in Dallas, TX is seeking an Audio Video (AV) Support Engineer to maintain conference room systems and support senior leaders with Tier 2 IT help. The role combines hands-on AV troubleshooting with IT tasks in a fast-paced environment.

You will manage Crestron and DSP systems, support Microsoft Teams Rooms and Zoom Rooms, and work closely with executive support staff to ensure reliable meetings. On-site work, occasional after-hours, and light travel may be required.