Senior AV Client Success Manager

Electrosonic; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical & Vision

Life and disability benefits

Wellness discount programs

401k

Paid parental leave after 1 year of服务

3 weeks of paid time off

Job summary

Electrosonic seeks an AV Client Success Manager to ensure clients maximize value from audiovisual solutions, build strong relationships, and drive adoption. You will manage contract deliverables, monitor SLAs, and coordinate with Field Services, Support, and Sales to meet client goals.

This role emphasizes proactive risk management, business reviews, and advocacy for client requirements to influence service improvements while supporting a hybrid work environment and a comprehensive benefits

Qualifications

• 3–5 years in AV services, customer success, or account management.
• Strong understanding of AV technologies and service delivery models.
• Excellent communication, relationship-building, and problem-solving skills.
• Experience with CRM and customer success platforms.
• CTS or PMP certification is a plus.

Responsibilities

• Serve as the primary post-sales contact for AV clients, ensuring smooth onboarding and ongoing support.
• Develop success plans tailored to client goals and AV environments.
• Monitor service delivery and escalates issues to ensure timely resolution.
• Conduct regular business reviews and performance check-ins with clients.
• Collaborate with Field Services, Support, and Sales to align on client needs.
• Manage contract deliverables to ensure compliance with scope, timelines, and SLAs.
• Perform contract risk management by identifying potential gaps, delays, or non-compliance and initiating mitigation plans.
• Identify upsell and cross-sell opportunities based on client usage and feedback.
• Advocate for clients internally to improve service offerings and product features.
• Track and report on client health metrics and satisfaction scores.
• Maintain accurate documentation of client interactions and success plans.

Skills

AV services

Customer success

Account management

Communication skills

Relationship building

Tools

CRM platforms

Job description

Electrosonic seeks an AV Client Success Manager to ensure clients maximize value from audiovisual solutions, build strong relationships, and drive adoption. You will manage contract deliverables, monitor SLAs, and coordinate with Field Services, Support, and Sales to meet client goals.

This role emphasizes proactive risk management, business reviews, and advocacy for client requirements to influence service improvements while supporting a hybrid work environment and a comprehensive benefits