Senior Automotive Software Engineer: Customer Liaison

AUMOVIO; Auburn Hills (MI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Immediate Benefits

Total Rewards Package

Paid Time Off

Employee Discounts

Competitive Bonus Programs

401k Match

Diverse & Inclusive ERGs

Job summary

AUMOVIO is seeking a Sr. SW Resident Engineer to join the ACM team in Auburn Hills. You will bridge customers and engineering, provide expert guidance, and drive customer success while feeding product improvements with direct feedback.

In this senior role, you will resolve complex issues, train customers, and manage relationships, with up to 10% domestic travel. A Bachelor's in engineering and automotive software experience are required.

Qualifications

• Bachelor’s degree in engineering or related technical discipline required.
• 5 or more years of relevant professional automotive software experience in customer‑facing technical support, engineering, customer liaison, or a related technical role
• Ability to troubleshoot complex technical issues, analyze root causes, and support practical resolution plans.
• Ability to translate complex technical information for customers and internal stakeholders with varying technical backgrounds.
• Clear written and verbal communication skills, including the ability to explain technical concepts to technical and non‑technical audiences.
• Experience managing customer relationships and supporting escalated technical or customer issues professionally.
• Experience coordinating multiple technical initiatives, priorities, or workstreams across cross‑functional teams.
• Up to 10% of domestic travel required
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
• Relocation assistance is not offered for this position.

Responsibilities

• Act as the primary technical liaison and escalation point for customer issues, ensuring timely and effective resolution and provide On-site customer coordination of all regional technical topics.
• Analyze complex technical problems, diagnose root causes, and develop comprehensive solutions in collaboration with engineering teams
• Communicate technical concepts and solutions clearly to customers with varying levels of technical expertise
• Manage customer relationships proactively, maintaining regular contact and ensuring satisfaction
• Collaborate with manufacturing, quality, and design teams to resolve technical challenges and optimize operations
• Conduct technical training sessions and knowledge transfer activities with customers to enhance their product utilization
• Collaborate with cross-functional engineering teams to identify product improvements and implement cost reduction measures
• Support root cause analysis related to production issues, 0KM failures, and field returns, as applicable.
• Documentation of open issues related to customer development, customer meeting minutes, and support driving open issues to closure.
• Primary interface between Continental and Customer change control databases
• Coordination of prototypes including scheduling, preparation, shipping, tracking, and invoicing

Skills

Troubleshooting

Technical liaison

Customer-facing

Cross-functional collaboration

Communication skills

Travel readiness

Education

Bachelor’s degree in engineering

Tools

Diagnostic tools

Ethernet communications

Job description

AUMOVIO is seeking a Sr. SW Resident Engineer to join the ACM team in Auburn Hills. You will bridge customers and engineering, provide expert guidance, and drive customer success while feeding product improvements with direct feedback.

In this senior role, you will resolve complex issues, train customers, and manage relationships, with up to 10% domestic travel. A Bachelor's in engineering and automotive software experience are required.