Senior Automotive Service Advisor – High Earning, Mon–Fri

Alloy Automotive Partners; Cypress (TX); Sur place; USD 100 000 - 150 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401(k) with company match

Monday–Friday schedule

No weekend hours

Résumé du poste

Alloy Automotive Partners in Cypress, TX is seeking an experienced Service Advisor to manage a busy service drive. You will build trust with customers, present repair recommendations, and drive strong results through a consultative sales approach.

This role requires 3–5 years of experience at a dealership or independent shop, knowledge of European vehicles, and the ability to work Monday–Friday with no weekend hours. Base plus commission and benefits are offered.

Qualifications

• > At least 3–5 years of successful Service Advisor experience at a dealership or established independent automotive repair shop.
• - Proven record of producing strong sales, gross profit, average repair order, closing ratio, and customer satisfaction results.
• - Experience managing a high-volume workload without sacrificing accuracy or customer service.
• - Strong automotive knowledge and the ability to clearly explain maintenance and repair recommendations.
• - A confident, consultative sales approach focused on helping customers make informed decisions.
• - Excellent communication, organization, and follow-through.
• - The ability to remain composed, accountable, and solutions-focused in a fast-paced environment.
• - Experience with Tekmetric or a similar shop management system is preferred.
• - European automotive experience is strongly preferred.
• - A valid U.S. driver’s license and the ability to meet company insurance requirements.

Responsabilités

• Manage the customer experience from initial check-in through vehicle delivery.
• Build lasting customer relationships through honest recommendations, proactive communication, and dependable follow-through.
• Review inspection results and confidently present maintenance and repair recommendations.
• Create accurate estimates and explain repair priorities, pricing, timelines, warranties, and financing options.
• Consistently achieve performance goals related to sales, gross profit, average repair order, closing ratio, and customer satisfaction.
• Maintain complete and accurate repair orders, including customer authorizations, service contracts, deposits, and payment information.
• Coordinate closely with technicians and the parts team to keep work moving efficiently.
• Provide customers with timely updates regarding vehicle status, additional findings, pricing changes, or delays.
• Use Tekmetric and other shop systems to manage repair orders, customer communication, financing, and payments.
• Take ownership of challenges and help create solutions that support the customer, the team, and the shop.

Connaissances

Service Advisor experience

Customer service

Sales/upselling

Communication

Tekmetric experience

European automotive knowledge

Outils

Tekmetric

Description du poste

Alloy Automotive Partners in Cypress, TX is seeking an experienced Service Advisor to manage a busy service drive. You will build trust with customers, present repair recommendations, and drive strong results through a consultative sales approach.

This role requires 3–5 years of experience at a dealership or independent shop, knowledge of European vehicles, and the ability to work Monday–Friday with no weekend hours. Base plus commission and benefits are offered.