Senior Service Advisor – European Autos (Mon–Fri)

SimplyEuro Automotive; Houston (TX); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Weekday schedule

Job summary

Alloy Automotive Partners is seeking an experienced Service Advisor for our Northwest Houston location. This role focuses on delivering exceptional customer service, presenting repair options, and driving profitable results in a high-volume shop environment.

Ideal candidates have 3–5 years of service advising experience, strong automotive knowledge, and a consultative sales approach. Monday–Friday schedule with base salary plus commission and comprehensive benefits are offered.

Qualifications

• 3–5 years of successful Service Advisor experience at a dealership or established independent shop.

Responsibilities

• Manage the customer experience from initial check-in through vehicle delivery.
• Build lasting customer relationships through honest recommendations and proactive communication.
• Review inspection results and present maintenance and repair recommendations.
• Create accurate estimates and explain repair priorities, pricing, timelines, warranties, and financing options.
• Consistently achieve performance goals related to sales, gross profit, and customer satisfaction.
• Maintain complete repair orders, approvals, deposits, and payment information.
• Coordinate with technicians and parts team to keep work moving.
• Provide customers with timely updates regarding vehicle status, pricing changes, or delays.
• Use Tekmetric and other shop systems to manage repair orders and payments.
• Take ownership of challenges and help create solutions for customers, team, and shop.

Skills

Service advisory

Customer service

Sales performance

Communication

Time management

Tools

Tekmetric

Job description

Alloy Automotive Partners is seeking an experienced Service Advisor for our Northwest Houston location. This role focuses on delivering exceptional customer service, presenting repair options, and driving profitable results in a high-volume shop environment.

Ideal candidates have 3–5 years of service advising experience, strong automotive knowledge, and a consultative sales approach. Monday–Friday schedule with base salary plus commission and comprehensive benefits are offered.