Senior Automotive Service Advisor - Full Benefits & Growth

Selinsgrove, PA; Pennsylvania; On-site; USD 45,000 - 65,000; Full time

Job summary

Blaise Alexander Family Dealerships in Mansfield, PA is seeking an Automotive Service Advisor to join our growing team. You will greet customers, capture data, walk around vehicles, and document concerns to set up diagnoses and repairs.

You'll build relationships, communicate progress by phone, email, or text, disclose needed work for signature, and advise on maintenance and future services while helping maintain high CSI scores. Full-time with family-friendly benefits.

Qualifications

• 10+ years experience as a service advisor.
• HS Diploma or Equivalent.
• Valid Driver’s License.
• General knowledge of mechanical and service operations.
• Reynolds and Reynolds or xTime experience is a plus.

Responsibilities

• Greet customers and assist them with their service needs and questions.
• Obtain and update necessary vehicle and customer data.
• Perform vehicle walk-around and documentation of customer concerns to set up the technician to properly diagnose the vehicle and repairs.
• Establish a timeline of repair and keep the customer up to date on progress.
• Communicate with the customer via telephone, email, and/or text message.
• Disclose additional work needed or recommended services and obtain customer signature for those repairs.
• Advise customer about the value of car maintenance and review future recommended services.
• Build relationship and rapport with the customer to maintain CSI rating.
• Schedule future maintenance appointments.

Education

HS Diploma or Equivalent

Tools

Reynolds and Reynolds

xTime

Job description

Blaise Alexander Family Dealerships in Mansfield, PA is seeking an Automotive Service Advisor to join our growing team. You will greet customers, capture data, walk around vehicles, and document concerns to set up diagnoses and repairs.

You'll build relationships, communicate progress by phone, email, or text, disclose needed work for signature, and advise on maintenance and future services while helping maintain high CSI scores. Full-time with family-friendly benefits.