Senior Automotive Parts Specialist & Customer Experience

Genuine Parts Company; Fort Walton Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

The Genuine Parts Company in Fort Walton Beach is seeking a Senior Store Pro to deliver prompt, courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders, and advise customers on technical questions, while maintaining product knowledge and adherence to store policies.

This role emphasizes fast-paced collaboration, accurate order fulfillment, and strong attention to inventory and pricing integrity.

Qualifications

• High School Diploma or equivalent is required.
• Strong communication, interpersonal, and organizational skills are essential.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Skills

Communication

Interpersonal skills

Organizational skills

Part numbers identification

Customer service mindset

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools (TAMS)

Job description

The Genuine Parts Company in Fort Walton Beach is seeking a Senior Store Pro to deliver prompt, courteous service across in-store, phone, and dealer shop interactions. You will identify, source, and process parts orders, and advise customers on technical questions, while maintaining product knowledge and adherence to store policies.

This role emphasizes fast-paced collaboration, accurate order fulfillment, and strong attention to inventory and pricing integrity.