Senior Automation Engineer (ServiceNow)

Softworld, a Kelly Company; Dayton (OH); Hybrid; USD 145,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A technology solutions provider is seeking a Senior Automation Engineer to oversee enterprise automation platforms, including ServiceNow. This role demands over 5 years of application design and support experience, particularly with ServiceNow or similar tools. Additionally, candidates should possess strong problem-solving, communication, and team collaboration skills. A preferred bachelor's degree and relevant certifications will enhance eligibility. Benefits include medical insurance and a 401(k) plan. This position is on-site in Dayton, Ohio and offers a hybrid work arrangement.

Qualifications

• ServiceNow Administrator (CSA) certification is desirable.
• Experience with ITIL/ITSM principles is essential.
• Strong background in application design and development.

Responsibilities

• Manage and maintain enterprise automation platforms like ServiceNow.
• Engage with stakeholders to understand requirements and deliver solutions.
• Ensure system performance and high availability of automation tools.

Skills

ServiceNow Administration

REST/SOAP APIs

Problem-solving

Communication

Team Collaboration

Education

Bachelor's degree

Tools

ServiceNow

Automation Tools

Job description

Softworld, a Kelly Company provided pay range

Provided by Softworld, a Kelly Company. Actual pay based on skills and experience.

Base pay range

$145,000.00/yr - $155,000.00/yr

Job Title: Senior Automation Engineer (ServiceNow)

Onsite Requirements: Hybrid

• 5+ years' application design, development, and support experience in a large scale, complex environment
• At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred.

Job Description:

• The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms, including but not limited to ServiceNow, to ensure efficient and effective operations.
• This role involves accountability in configuring platforms, implementing new functionalities, maintaining system stability, and ensuring data integrity.
• The engineer collaborates with various stakeholders to understand their requirements, suggest, define, and create technical solutions, and support ongoing projects and operations.

Responsibilities:

• Engage with stakeholders to gather requirements, design and deliver solutions that align with customer needs.
• Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow.
• Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management.
• Create and configure notifications, define and implement workflows, business rules, UI actions, and automation to improve efficiency.
• Propose, design and implement enhancements to automation platforms to optimize functionality and improve the user experience.
• Leverage the AI component of ServiceNow to gain business efficiencies.
• Manage the health of CMDB and other data repositories in collaboration with the Infrastructure team to support assets and configuration.
• Responsible for application support activities, including code migrations, replications, patching, and platform upgrades.
• Utilize data import templates for data loading and extraction to support reporting and analytics needs.
• Responsible comprehensive process and knowledge documentation for ITIL and end user.
• Coach and mentor junior developers.
• Assist with data entry and validation from source documents into the automation platform database.
• Extract and transform data into formats suitable for reporting or further analysis.
• Support the development and configuration of custom applications within the ServiceNow and other automation platforms.
• Troubleshoot and resolve technical issues in collaboration with other team members.
• Ensure platform stability by adhering to best practices, standards, and governance policies.
• Participate in training opportunities and self-learning to deepen knowledge of automation platforms, including ServiceNow.
• Collaborate on team projects, contributing ideas to improve workflows and processes across the platform.
• Displays professionalism, quality service and a positive "can do" attitude to internal members/departments of the Firm.
• Assumes additional responsibilities as assigned.

Qualifications:

• ServiceNow Administrator (CSA) is desirable.
• Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
• Strong understanding of ITIL/ITSM principles.
• Strong experience with REST/SOAP APIs and integration tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills including ability to communicate to all levels of end users, IS and Management staff.
• Ability to work independently and as part of a team.

Education:

• Bachelor's degree preferred.
• Advanced Scripting/ Reporting and other classes are highly recommended.

Experience:

• 5+ years' application design, development, and support experience in a large scale, complex environment.
• At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred.
• Workflow and process improvement methodology and technology solution experience strongly preferred.
• Law firm experience is preferred.
• 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering, Information Technology, and Other

Industries

Software Development, Technology, Information and Internet, and Technology, Information and Media

Benefits

• Medical insurance
• Vision insurance
• 401(k)

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