Senior Associate - ServiceNow Developer

New York Life; New York (NY); Hybrid; USD 124,000 - 177,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

New York Life is seeking a senior ServiceNow Developer to design, develop, and support enterprise platform solutions across ITSM, ITOM, CMDB, and governance. The role focuses on hands-on development, enterprise integrations, and platform automation, with LeanIX administration as a plus.

Hybrid work arrangement is available with quarterly on-site collaboration. The ideal candidate will have 7+ years of ServiceNow development, strong JavaScript, Flow Designer, Integration Hub experience, and

Qualifications

• 7+ years of hands-on ServiceNow development experience.

Responsibilities

• Design, develop, and maintain ServiceNow ITSM, ITOM, CMDB, and related applications.
• Build and maintain enterprise integrations using REST, SOAP, and Integration Hub.
• Develop automation using JavaScript, Python, and Infrastructure as Code.
• Collaborate with architects and stakeholders to deliver scalable platform solutions.
• Mentor junior developers and promote engineering best practices.

Skills

ServiceNow development

JavaScript

Flow Designer

Integration Hub

REST APIs

MID Server

LeanIX administration

AWS

Terraform

MuleSoft

Python

ITSM

ITOM

CMDB

Security best practices

Leadership

Education

Bachelor's degree

Tools

LeanIX

Apptio

AWS

Terraform

Job description

Location Designation

Hybrid - 3 days per quarter

Role Overview

New York Life is seeking a highly skilled Senior ServiceNow Developer to design, develop, and support enterprise platform solutions that enable IT operations, IT asset management, enterprise architecture, and technology governance. This is a hands‑on engineering role responsible for developing and enhancing ServiceNow solutions, building enterprise integrations, automating business processes, and delivering scalable platform capabilities across the organization.

The ideal candidate has deep hands‑on ServiceNow development experience and a strong background building enterprise workflows, integrations, and platform automation. Experience with LeanIX Enterprise Architecture is considered a plus and will support enterprise architecture and application portfolio management initiatives.

What You'll Do

ServiceNow Development (Primary Responsibility)

• Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM Pro, HAM Pro, CMDB, Service Mapping, Discovery, and Vulnerability Response.
• Develop and customize workflows, Flow Designer solutions, business rules, client scripts, UI policies, Script Includes, and scoped applications.
• Build and maintain integrations using REST, SOAP, Integration Hub, MID Servers, and external APIs.
• Participate in platform upgrades, testing, release management, and remediation activities.
• Optimize platform performance through code reviews, query optimization, and technical debt reduction.
• Troubleshoot and resolve complex ServiceNow platform issues while ensuring scalability, security, and adherence to development best practices.

Enterprise Integrations, Automation & Cloud Engineering

• Design and develop enterprise integrations using APIs, MuleSoft, Integration Hub, and custom services.
• Develop automation solutions using JavaScript, Python, and Infrastructure as Code practices.
• Utilize AWS services and Terraform to support cloud‑native integrations and deployment automation.
• Implement monitoring, logging, and operational support capabilities for platform integrations.

LeanIX Administration & Enterprise Architecture (Preferred Experience)

• Configure and maintain LeanIX fact sheets, meta‑models, relationships, lifecycle states, and reporting capabilities.
• Support integrations between LeanIX, ServiceNow, Apptio, ACA Risk Rating, and other enterprise platforms.
• Assist with application portfolio data synchronization, reconciliation, and validation processes.
• Support enterprise architecture, application portfolio management, and technology governance initiatives.

Collaboration & Technical Leadership

• Collaborate with architects, product owners, platform teams, and business stakeholders to translate business requirements into scalable technical solutions.
• Mentor junior developers and contribute technical leadership across ServiceNow and enterprise platform initiatives.
• Promote engineering best practices, coding standards, governance, security, and platform reliability.

Required

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field.
• 7+ years of hands‑on ServiceNow development experience.
• Strong experience with JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs, MID Server, and ServiceNow scripting.
• Experience implementing and supporting ITSM, ITOM, CMDB, SAM Pro, HAM Pro, and related ServiceNow applications.

Preferred

• Experience administering or integrating LeanIX Enterprise Architecture.
• Experience with Apptio or other IT Financial Management/Enterprise Architecture platforms.
• AWS, Terraform, MuleSoft, and Python experience.

ServiceNow CIS certifications (ITSM, ITOM, SAM Pro, Vulnerability Response).

Pay Transparency

Salary Range: $124,000-$177,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.