Full Service Sr Asst Manager - Chesterfield

Dunn Tire LLC; Virginia; On-site; USD 34,000 - 48,000; Full time

Job summary

Dunn Tire LLC is seeking a Service Manager to lead the service department and deliver a high-quality customer experience in a fast-paced automotive retail environment. This hands-on leadership role focuses on team performance, daily operations, and sales growth.

You will work alongside the Store Manager to supervise operations, train staff, and ensure top-notch service and tire-related solutions to customers. Prior automotive retail leadership and strong people skills are essential.

Qualifications

• 3-5+ years of retail management or leadership experience (automotive experience preferred).
• Strong sales, repair planning, and customer service skills with the ability to build relationships.
• Proven ability to lead a team, coach employees, and drive performance.
• Time management skills and ability to handle multiple priorities.
• Experience with basic computer applications and point-of-sale systems.

Responsibilities

• Lead and support daily store operations alongside the Store Manager.
• Deliver a world-class customer experience by ensuring every guest receives expert service and recommendations.
• Train, coach, and mentor team members, helping them grow in their roles.
• Oversee sales performance and profitability, driving the store to meet and exceed goals.
• Assist in hiring, onboarding, and scheduling employees to maintain efficient store operations.
• Manage inventory levels and ordering, ensuring the right products are available for customers.
• Enforce safety protocols and company policies to maintain a safe work environment.
• Handle customer inquiries, service issues, and escalations, ensuring high satisfaction.
• Support shop operations as needed, including mounting and balancing tires.

Skills

Retail leadership

Customer service

Sales

Team coaching

Time management

Tools

Point-of-sale systems

Job description

Pay Range: $25.00 - $35.00 per hour

Dunn Tire & Auto is seeking a Service Manager to help lead our service department and deliver a high-quality customer experience. This is a hands-on leadership role focused on team performance, customer service, and daily service operations. You will work alongside the Store Manager to oversee daily operations, maximize sales, and develop a high-performing team.

If you have a passion for leadership, customer service, and sales, and you're looking for a fast-paced, hands-on management role, this is the perfect opportunity for you.

What You'll Do

• Lead and support daily store operations alongside the Store Manager
• Deliver a world-class customer experience by ensuring every guest receives expert service and recommendations
• Train, coach, and mentor team members, helping them grow in their roles
• Oversee sales performance and profitability, driving the store to meet and exceed goals
• Assist in hiring, onboarding, and scheduling employees to maintain efficient store operations
• Manage inventory levels and ordering, ensuring the right products are available for customers
• Enforce safety protocols and company policies to maintain a safe work environment
• Handle customer inquiries, service issues, and escalations, ensuring high satisfaction
• Support shop operations as needed, including mounting and balancing tires

What Makes You a Great Fit

• 3-5+ years of retail management or leadership experience (automotive experience preferred)
• Strong sales, repair planning, and customer service skills with the ability to build relationships
• Proven ability to lead a team, coach employees, and drive performance
• Time management skills and ability to handle multiple priorities
• Experience with basic computer applications and point-of-sale systems

Why Choose Dunn Tire & Auto?

Dunn Tire & Auto is a company that recognizes and rewards top performers. We provide ongoing training, career development, and leadership opportunities to ensure our Assistant Store Managers have the tools they need to succeed. Whether you're looking to hone your management skills, expand your automotive knowledge, or advance into a Store Manager role, we support your career every step of the way.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer. Leaves of absence, compensation, and training.