Senior Auto Service Manager: Lead Profit & CSI

High Octane Harley-Davidson; Billerica (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Aggressive pay plans

Employee discounts

401K with company match

Medical, Dental and Vision Insurance

Life and Disability Insurance

Flexible Spending Account (FSA)

Identity Theft Shield

Competitive vacation

Job summary

High Octane Harley-Davidson in Billerica, MA is seeking a take-charge Service Manager to lead a busy service department. The role requires 5+ years of vehicle service operations experience with proven leadership to run a shop with high quality output and strong customer satisfaction.

The successful candidate will drive CSI, customer retention, technician productivity and service drive efficiency while maintaining an upbeat work environment and profitability.

Qualifications

• 5+ years of experience as a Service Manager in a high-volume shop.
• Sound judgment and decision-making abilities.
• Aggressive Pay Plans and robust employee benefits.

Responsibilities

• Ensure smooth and profitable operation of the service department.
• Manage people and processes, including front-end Service Advisor staff.
• Oversee dispatching of work and monitor technician productivity.
• Drive customer satisfaction and handle complaints.
• Lead continuous improvement to meet annual goals for service and cost control.
• Hire, direct, motivate team to maximize productivity in a positive environment.

Skills

Service management

Leadership

Customer service

Operations management

Problem solving

Job description

High Octane Harley-Davidson in Billerica, MA is seeking a take-charge Service Manager to lead a busy service department. The role requires 5+ years of vehicle service operations experience with proven leadership to run a shop with high quality output and strong customer satisfaction.

The successful candidate will drive CSI, customer retention, technician productivity and service drive efficiency while maintaining an upbeat work environment and profitability.