Service Manager

High Octane Harley-Davidson

Billerica (MA)

On-site

USD 90,000 - 120,000

Full time

12 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Aggressive pay plans

Employee discounts

401K with company match

Medical, Dental and Vision Insurance

Life and Disability Insurance

Flexible Spending Account (FSA)

Identity Theft Shield

Competitive vacation

Job summary

High Octane Harley-Davidson in Billerica, MA is seeking a take-charge Service Manager to lead a busy service department. The role requires 5+ years of vehicle service operations experience with proven leadership to run a shop with high quality output and strong customer satisfaction.

The successful candidate will drive CSI, customer retention, technician productivity and service drive efficiency while maintaining an upbeat work environment and profitability.

Qualifications

5+ years of experience as a Service Manager in a high-volume shop.
Sound judgment and decision-making abilities.
Aggressive Pay Plans and robust employee benefits.

Responsibilities

Ensure smooth and profitable operation of the service department.
Manage people and processes, including front-end Service Advisor staff.
Oversee dispatching of work and monitor technician productivity.
Drive customer satisfaction and handle complaints.
Lead continuous improvement to meet annual goals for service and cost control.
Hire, direct, motivate team to maximize productivity in a positive environment.

Skills

Service management

Leadership

Customer service

Operations management

Problem solving

Job description

We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5+ years of vehicle service operations experience with proven leadership and the ability to run a shop with a high level of quality output and customer satisfaction.

Key Result Areas:

CSI and Customer Retention and Experience
Service Technician Production and Profitability
Service Drive Efficiency and Follow-up
Employee Satisfaction and Retention

Major Duties and Responsibilities:

Ensure smooth and profitable operation of the service department.
Be able to effectively manage both people and processes.
Managing the front-end Service Advisor staff.
Manage proactive follow-up with current and previous customers.
Oversee proper dispatching of work to service technicians.
Monitor, interpret and evaluate reporting for technician productivity.
Provide oversight to Service Advisors on their performance in key metrics.
Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency and profitability in a fun and upbeat environment.
Lead continuous improvement efforts that support annual goals for service and cost control.
Maintain a high degree of customer satisfaction with the ability to handle customer complaints.

Qualifications and Job Requirements:

5+ years of experience as a Service Manager in a high-volume shop.
Possess sound judgment and decision-making abilities.
Aggressive Pay Plans.
Employee Discounts.
401K with Company Match.
Medical, Dental and Vision Insurance.
Voluntary Term Life, Short and Long-Term Disability.
Accident, Critical Illness and Cancer Insurance.
Flexible Spending Account access.
Legal Shield and Identity Theft Shield.
Competitive Vacation Time.

PVM Enterprises current family of Harley-Davidson dealerships include 9 of the top 25 volume Harley-Davidson dealerships (600+ total dealerships) in the country.