Senior Auto Service Advisor - $75k-$130k Potential

D.I.B Automotive Group; Houston (TX); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Sign-on bonus up to $10,000

Health insurance

Paid time off

Employee discounts

Employee assistance program

Professional development assistance

Tuition reimbursement

Career advancement opportunities

Job summary

D.I.B. Automotive Group is hiring an experienced Automotive Service Advisor for the Kingwood Tire & Auto team in Kingwood, TX. This role requires at least 5 years in automotive service advising or related roles, with strong mechanical knowledge and leadership experience.

You will greet customers, review inspections, explain repairs and pricing, and coordinate with technicians to maintain workflow. Competitive earning potential with a sign-on bonus and comprehensive benefits.

Qualifications

• Minimum 5 years of automotive service advising, service management, or related automotive repair experience.
• Strong mechanical knowledge of automotive repair and maintenance.
• Previous leadership or management experience in an automotive service environment.
• Strong sales and customer service skills.
• Ability to explain technical automotive information clearly and confidently to customers.

Responsibilities

• Greet customers professionally and identify their automotive service and repair needs.
• Review vehicle inspections and clearly communicate recommended repairs and maintenance.
• Explain repair recommendations, pricing, timelines, and service options to customers.
• Build customer trust while confidently presenting and selling needed repairs and maintenance.
• Coordinate with technicians to keep repairs and maintenance moving efficiently.
• Help manage daily shop workflow, technician productivity, and vehicle progress.
• Maintain accurate records of customer communications, approvals, services, and repair recommendations.
• Follow up with customers regarding vehicle status, completed repairs, and overall satisfaction.
• Handle customer questions, concerns, and escalations professionally.
• Help maintain a clean, organized, and professional service department.
• Assist with coaching and developing team members when needed.
• Stay current on automotive repair procedures, technology, and service best practices.

Skills

Customer service

Sales ability

Leadership

Multitasking

Mechanical knowledge

Communication

Tools

Shop management software

Job description

D.I.B. Automotive Group is hiring an experienced Automotive Service Advisor for the Kingwood Tire & Auto team in Kingwood, TX. This role requires at least 5 years in automotive service advising or related roles, with strong mechanical knowledge and leadership experience.

You will greet customers, review inspections, explain repairs and pricing, and coordinate with technicians to maintain workflow. Competitive earning potential with a sign-on bonus and comprehensive benefits.