Automotive Service Advisor

D.I.B Automotive Group; Houston (TX); On-site; USD 75,000 - 130,000; Full time

Benefits offered by this job

Sign-on bonus up to $10,000

Health insurance

Paid time off

Employee discounts

Employee assistance program

Professional development assistance

Tuition reimbursement

Career advancement opportunities

Job summary

D.I.B. Automotive Group is hiring an experienced Automotive Service Advisor for the Kingwood Tire & Auto team in Kingwood, TX. This role requires at least 5 years in automotive service advising or related roles, with strong mechanical knowledge and leadership experience.

You will greet customers, review inspections, explain repairs and pricing, and coordinate with technicians to maintain workflow. Competitive earning potential with a sign-on bonus and comprehensive benefits.

Qualifications

• Minimum 5 years of automotive service advising, service management, or related automotive repair experience.
• Strong mechanical knowledge of automotive repair and maintenance.
• Previous leadership or management experience in an automotive service environment.
• Strong sales and customer service skills.
• Ability to explain technical automotive information clearly and confidently to customers.

Responsibilities

• Greet customers professionally and identify their automotive service and repair needs.
• Review vehicle inspections and clearly communicate recommended repairs and maintenance.
• Explain repair recommendations, pricing, timelines, and service options to customers.
• Build customer trust while confidently presenting and selling needed repairs and maintenance.
• Coordinate with technicians to keep repairs and maintenance moving efficiently.
• Help manage daily shop workflow, technician productivity, and vehicle progress.
• Maintain accurate records of customer communications, approvals, services, and repair recommendations.
• Follow up with customers regarding vehicle status, completed repairs, and overall satisfaction.
• Handle customer questions, concerns, and escalations professionally.
• Help maintain a clean, organized, and professional service department.
• Assist with coaching and developing team members when needed.
• Stay current on automotive repair procedures, technology, and service best practices.

Skills

Customer service

Sales ability

Leadership

Multitasking

Mechanical knowledge

Communication

Tools

Shop management software

Job description

Automotive Service Advisor – Kingwood Tire & Auto | Kingwood, TX

D.I.B. Automotive Group is seeking an experienced Automotive Service Advisor to join the Kingwood Tire & Auto team at our Kingwood location, located at 1208 Stonehollow Drive.

This is not an entry-level position. We are looking for an experienced automotive professional with strong mechanical knowledge, excellent customer service and sales skills, and the ability to confidently manage customers and service department workflow.

This position offers an annual earning range of $75,000–$130,000, based on experience and performance, along with a sign-on bonus of up to $10,000, benefits, professional development support, and opportunities to grow within D.I.B. Automotive Group.

What You'll Be Responsible For

• Greet customers professionally and identify their automotive service and repair needs
• Review vehicle inspections and clearly communicate recommended repairs and maintenance
• Explain repair recommendations, pricing, timelines, and service options to customers
• Build customer trust while confidently presenting and selling needed repairs and maintenance
• Coordinate with technicians to keep repairs and maintenance moving efficiently
• Help manage daily shop workflow, technician productivity, and vehicle progress
• Maintain accurate records of customer communications, approvals, services, and repair recommendations
• Follow up with customers regarding vehicle status, completed repairs, and overall satisfaction
• Handle customer questions, concerns, and escalations professionally
• Help maintain a clean, organized, and professional service department
• Assist with coaching and developing team members when needed
• Stay current on automotive repair procedures, technology, and service best practices

What We're Looking For

• Minimum 5 years of automotive service advising, service management, or related automotive repair experience
• Strong mechanical knowledge of automotive repair and maintenance
• Previous leadership or management experience in an automotive service environment
• Strong sales and customer service skills
• Ability to explain technical automotive information clearly and confidently to customers
• Ability to manage workflow, prioritize vehicles, and keep the service department moving efficiently
• Experience with automotive diagnostic processes and shop management software
• Familiarity with tires, inspections, preventive maintenance, and general automotive repair
• Professional, dependable, organized, and committed to excellent customer service
• Ability to multitask and perform effectively in a busy, fast-paced automotive shop

What We Offer

• $75,000–$130,000 annual earning potential, based on experience and performance
• Sign-on bonus up to $10,000
• Health insurance coverage
• Paid time off
• Employee discounts
• Employee assistance program
• Professional development assistance
• Tuition reimbursement
• Busy shop with strong customer demand
• Career advancement opportunities within D.I.B. Automotive Group

This position is based at our Kingwood Tire & Auto location at 1208 Stonehollow Drive in Kingwood, TX.