Automotive Service Advisor

D.I.B Automotive Group; Friendswood (TX); On-site; USD 62,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Employee assistance program

Tuition reimbursement

Professional development assistance

Job summary

D.I.B. Automotive Group is seeking an experienced Automotive Service Advisor for our Discount Inspection & Brakes location in Friendswood, TX.

The role requires strong mechanical knowledge, excellent customer service and sales skills, and the ability to manage customers and service workflow. The position offers an annual earning range of $62,000-$120,000 based on experience and performance, plus a sign-on bonus up to $10,000, benefits, and professional development opportunities within D.I.B.

Qualifications

• 5+ years of automotive service advising experience.
• Strong mechanical knowledge of automotive repair and maintenance.
• Excellent customer service and sales skills.
• Leadership or management experience in an automotive service env.
• Ability to explain technical information clearly to customers.

Responsibilities

• Greet customers professionally and identify service needs.
• Review inspections and communicate recommended repairs.
• Explain pricing, timelines and options to customers.
• Build trust and present/upsell needed repairs.
• Coordinate with technicians to move repairs efficiently.
• Manage daily shop workflow and technician productivity.
• Maintain records of communications and approvals.
• Follow up on vehicle status and customer satisfaction.
• Handle questions and escalations professionally.
• Keep the service department organized and professional.
• Coach and develop team members as needed.
• Stay current on repair procedures and best practices.

Skills

Automotive service advising

Customer service

Sales skills

Team leadership

Diagnostic processes

Tools

Shop management software

Job description

Automotive Service Advisor - Discount Inspection & Brakes | Friendswood, TX

D.I.B. Automotive Group is seeking an experienced Automotive Service Advisor to join the Yes Auto Fix team at our Kingwood location, located at 4546 FM 2351.

This is not an entry-level position. We are looking for an experienced automotive professional with strong mechanical knowledge, excellent customer service and sales skills, and the ability to confidently manage customers and service department workflow.

This position offers an annual earning range of $62,000-$120,000, based on experience and performance, along with a sign-on bonus of up to $10,000, benefits, professional development support, and opportunities to grow within D.I.B. Automotive Group.

What You'll Be Responsible For

• Greet customers professionally and identify their automotive service and repair needs
• Review vehicle inspections and clearly communicate recommended repairs and maintenance
• Explain repair recommendations, pricing, timelines, and service options to customers
• Build customer trust while confidently presenting and selling needed repairs and maintenance
• Coordinate with technicians to keep repairs and maintenance moving efficiently
• Help manage daily shop workflow, technician productivity, and vehicle progress
• Maintain accurate records of customer communications, approvals, services, and repair recommendations
• Follow up with customers regarding vehicle status, completed repairs, and overall satisfaction
• Handle customer questions, concerns, and escalations professionally
• Help maintain a clean, organized, and professional service department
• Assist with coaching and developing team members when needed
• Stay current on automotive repair procedures, technology, and service best practices

What We're Looking For

• Minimum 5 years of automotive service advising, service management, or related automotive repair experience
• Strong mechanical knowledge of automotive repair and maintenance
• Previous leadership or management experience in an automotive service environment
• Strong sales and customer service skills
• Ability to explain technical automotive information clearly and confidently to customers
• Ability to manage workflow, prioritize vehicles, and keep the service department moving efficiently
• Experience with automotive diagnostic processes and shop management software
• Familiarity with tires, inspections, preventive maintenance, and general automotive repair
• Professional, dependable, organized, and committed to excellent customer service
• Ability to multitask and perform effectively in a busy, fast-paced automotive shop

What We Offer

• $62,000-$120,000, annual earning potential, based on experience and performance
• Sign-on bonus up to $10,000
• Health insurance coverage
• Paid time off
• Employee discounts
• Employee assistance program
• Professional development assistance
• Tuition reimbursement
• Busy shop with strong customer demand
• Career advancement opportunities within D.I.B. Automotive Group

This position is based at our Discount Inspection & Brakes location at 4546 FM 2351, Friendswood TX.