Senior Auto Parts Specialist & Customer Tech Advisor

Genuine Parts Company; Billings Township (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Genuine Parts Company seeks a Senior Store Pro to provide fast, accurate service across in-store, phone, and dealer channels. You will identify parts, answer technical questions, and support store operations with inventory, deliveries, and customer satisfaction.

Strong knowledge of automotive parts, POS systems, and part-number identification is essential; ASE certification is a plus. This on-site role reports to Store Manager and collaborates with counter sales and inventory teams.

Qualifications

• High School diploma or equivalent required.
• Strong communication and interpersonal skills.
• Ability to accurately identify part numbers and product codes.
• Customer-focused mindset in a fast-paced environment.
• Professionalism and composure under pressure.
• Preferred: ASE Parts Specialist certification.
• Experience in automotive parts, retail, or related industry.
• Familiarity with POS systems and cataloging tools (e.g., TAMS).
• Knowledge of local service area and customer base.
• Ability to operate a manual transmission vehicle.

Responsibilities

• Provide prompt, professional service to customers in-store, by phone, and in dealer shops.
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Skills

Strong communication

Interpersonal skills

Organizational skills

Customer-focused

Technical knowledge of automotiveParts

Identify part numbers

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools (TAMS)

Job description

Genuine Parts Company seeks a Senior Store Pro to provide fast, accurate service across in-store, phone, and dealer channels. You will identify parts, answer technical questions, and support store operations with inventory, deliveries, and customer satisfaction.

Strong knowledge of automotive parts, POS systems, and part-number identification is essential; ASE certification is a plus. This on-site role reports to Store Manager and collaborates with counter sales and inventory teams.