Senior Auto Parts Specialist & Customer Solutions

Genuine Parts Company; Shawnee (AL); On-site; USD 34,000 - 42,000; Full time

Job summary

Genuine Parts Company's Senior Store Pro position focuses on delivering accurate, efficient, and courteous service to customers across in-store, phone, and dealer shop channels. You will identify and source the correct parts using catalog and POS systems, and advise on technical questions while staying current on products, warranties, and store policies.

As a key resource to the team, you will support inventory management, deliveries, and daily store operations while upholding safety and

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Skills

Customer service

Communication

Part numbers

Attention to detail

Professionalism

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools

Job description

Genuine Parts Company's Senior Store Pro position focuses on delivering accurate, efficient, and courteous service to customers across in-store, phone, and dealer shop channels. You will identify and source the correct parts using catalog and POS systems, and advise on technical questions while staying current on products, warranties, and store policies.

As a key resource to the team, you will support inventory management, deliveries, and daily store operations while upholding safety and