Senior Auto Parts Specialist & Customer Advocate

Genuine Parts Company; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

The Senior Store Pro at Genuine Parts Company delivers accurate, efficient, and courteous service across in-store, telephone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems, advising customers on technical questions and offering appropriate solutions.

Maintaining deep product knowledge, supporting store operations, and coordinating deliveries are essential to ensure smooth, compliant, and high-quality service in a fast-paced retail

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.

Skills

Strong communication

Identify part numbers

Customer-focused mindset

Professionalism under pressure

Education

High School Diploma or equivalent

Tools

TAMS POS/cataloging tools

Job description

The Senior Store Pro at Genuine Parts Company delivers accurate, efficient, and courteous service across in-store, telephone, and dealer shop channels. You will identify, source, and process parts orders using catalog and POS systems, advising customers on technical questions and offering appropriate solutions.

Maintaining deep product knowledge, supporting store operations, and coordinating deliveries are essential to ensure smooth, compliant, and high-quality service in a fast-paced retail