Senior Collision Service Advisor & Estimator

Classic Collision; San Antonio (TX); Sur place; USD 50 000 - 90 000; Plein temps

Avantages offerts par ce poste

Paid Weekly

Continuous Training

Team culture

401K match

Medical/Dental/Vision

Paid Holidays

Rewards program

Résumé du poste

Classic Collision invites applicants for a Senior Service Advisor/Collision Estimator role in San Antonio. The position centers on guiding customers through the repair journey from drop-off to final delivery, while preparing detailed estimates for customers and insurers.

Experience in collision estimating is preferred; CCC1 familiarity is a plus, with I-CAR/ASE certifications encouraged. The role emphasizes customer service, communication, and teamwork within a commission-based pay structure.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Prior collision estimating experience preferred.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsabilités

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Connaissances

Collision estimating

Driver's license

Strong communication

Organizational skills

Formation

I-CAR certification

ASE certification

Outils

CCC1 estimating system

Description du poste

Classic Collision invites applicants for a Senior Service Advisor/Collision Estimator role in San Antonio. The position centers on guiding customers through the repair journey from drop-off to final delivery, while preparing detailed estimates for customers and insurers.

Experience in collision estimating is preferred; CCC1 familiarity is a plus, with I-CAR/ASE certifications encouraged. The role emphasizes customer service, communication, and teamwork within a commission-based pay structure.