Claims Supervisor

Hankey Group; Los Angeles (CA); Hybrid; USD 75,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Supplemental Life Insurance

LTD

Flexible Spending Account

401K with employer matching

Metro Tap Card & Metro-link Reimb.

Career Path Opportunities

Onsite Yoga/Pilates/Gym

UKG Wallet

Job summary

Knight Insurance Group in Los Angeles seeks a dynamic Claims Supervisor to lead a team of Personal Auto Claims Adjusters and optimize the claims process for timely, accurate resolutions. You will recruit, train, and mentor staff while ensuring exceptional customer service and regulatory compliance.

The ideal candidate has 8+ years in claims, 3+ years in supervision, and strong leadership, communication, and analytical skills.

Qualifications

• Minimum of 8 years of claims experience (bodily injury and property damage).
• Minimum of 3 years in claims supervision of Personal Auto.
• Litigated claims handling a plus.
• Proven leadership and team management skills.

Responsibilities

• Recruit, train, and supervise a team of Personal Auto Claims Adjusters.
• Provide guidance and mentorship to claims adjusters, ensuring they meet performance goals and deliver exceptional customer service.
• Monitor claim files for accuracy, compliance, and adherence to company policies and regulatory requirements.
• Collaborate with other departments to streamline processes and enhance the overall claims experience.
• Handle complex or escalated claims and ensure fair and efficient settlements.
• Stay current with industry trends, best practices, and changes in insurance regulations.
• Prepare reports and present claim-related data to management.

Skills

Leadership

Communication

Writing

Analytical

MS Office

Claims software

Education

Bachelor's degree in a related field

Tools

Claims management software

Microsoft Office Suite

Job description

Los Angeles | Remote/Hybrid/In-Office (In-Office Preferred) |Auto Insurance Claims

Pay Range: $75,000- $98,000 Per Year. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

Knight Insurance Group is a well-established insurance company committed to providing exceptional service to our clients. We take pride in offering comprehensive insurance solutions and ensuring a seamless claims process for our customers. We are currently seeking a dynamic and experienced individual to join our team as a Claims Supervisor.

As a Claims Supervisor at Knight Insurance Group, you will manage and lead a team of Personal Auto Claims Adjusters. Your primary responsibility will be to oversee and optimize the claims handling process to ensure timely and accurate resolution while maintaining the highest level of customer satisfaction. We are looking for a candidate with a minimum of 8 years of experience in claims who can bring leadership, expertise, and dedication to our team.

What You'll Do As a Claims Supervisor

• Recruit, train, and supervise a team of Personal Auto Claims Adjusters.
• Provide guidance and mentorship to claims adjusters, ensuring they meet performance goals and deliver exceptional customer service.
• Monitor claim files for accuracy, compliance, and adherence to company policies and regulatory requirements.
• Collaborate with other departments to streamline processes and enhance the overall claims experience.
• Handle complex or escalated claims and ensure fair and efficient settlements.
• Stay current with industry trends, best practices, and changes in insurance regulations.
• Prepare reports and present claim-related data to management.

Qualifications

What we look for in our Claims Supervisor?

• Minimum of 5 years of experience in claims handling of bodily injury and property damage claims with an Insurance Carrier or Third-Party Administrator.
• Minimum of 3 years of experience in claims supervision, with a strong background in Personal Auto claims with an Insurance Carrier or Third-Party Administrator.
• Litigated claims handling a plus.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Excellent writing skills.
• Knowledge of insurance regulations and industry standards.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficient in using claims management software and Microsoft Office Suite.
• Bachelor's degree in a related field is preferred but not required.

Benefits

What do we offer?

• Medical, Dental, Vision, Supplemental Life Insurance, LTD, and Flexible Spending Account
• 401K and Employee Stock Ownership Program (employer matching)
• Metro Tap Card and Metro-link Reimbursement (On-Site CA Employees)
• Career Path Opportunities
• Onsite Yoga, Pilates, Onsite Gym (On-Site CA Employees)
• UKG Wallet (access to your pay before payday)