Senior Auth & Identity Engineer — Lead & Regional Support

JPMorgan Chase; Plano (TX); On-site; USD 157,000 - 215,000; Full time

Job summary

JPMorganChase in Jersey City, NJ, is seeking a Lead Software Engineer to join the Auth & Auth TSE team, focusing on authentication platforms and secure identity solutions across multiple regions including Plano, TX.

You will diagnose complex integration incidents, design durable fixes, mentor engineers, and drive AI-assisted development practices to improve code quality and delivery speed while ensuring secure handling of credentials and access controls.

Qualifications

• Formal training or certification on software engineering concepts and 5+ years applied experience.

Responsibilities

• Serve as an in-region, front‑line technical support point across the Auth & Auth portfolio, strengthening resiliency for critical authentication functions.
• Partner directly with engineering customers to design and validate their integrations: flow selection, federation setup, onboarding, and secure credential handling.
• Own complex incidents that span several systems, driving them to resolution and supporting the maintenance and release work around them.
• Read and write code daily, including reproductions, diagnostic tooling, and reviews of customers' integration code.
• Author and review runbooks and root‑cause write‑ups.
• Provide regional escalation coverage and help bring other engineers up to speed.
• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or breakdown technical problems
• Drives team adoption of enterprise‑authorized AI‑assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI‑assisted code review/refactoring, test strategy acceleration, incident/root‑cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise‑authorized AI‑assisted development and automation capabilities, to improve the value realized by automation.
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems

Skills

5+ years

Customer‑facing design

Coding/scripting

Technical writing

Systems integration

Root‑cause analysis

Incident management

AI-assisted development

Secure coding

Job description

JPMorganChase in Jersey City, NJ, is seeking a Lead Software Engineer to join the Auth & Auth TSE team, focusing on authentication platforms and secure identity solutions across multiple regions including Plano, TX.

You will diagnose complex integration incidents, design durable fixes, mentor engineers, and drive AI-assisted development practices to improve code quality and delivery speed while ensuring secure handling of credentials and access controls.