Senior Atlassian Jira Cloud Engineer | AI & Automation

Airbnb, Inc.

Oregon

Hybrid

USD 164,000 - 193,000

Full time

9 days ago

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Job summary

Airbnb, Inc. is seeking a Senior Systems Engineer to own and optimize Atlassian platforms (Jira Cloud, JSM) across a large enterprise. You will lead configurations, migrations, and automation to reduce toil, improve reliability, and accelerate delivery for the global workforce.

You will partner with stakeholders, design scalable Jira setups, and leverage AI features while ensuring security and compliance. Remote‑eligible in the US, with on‑site optional displacements as needed.

Qualifications

7+ years of hands-on Atlassian administration experience in enterprise environments.
Deep Jira workflow design including post functions, validators, conditions, and custom properties.
Proven Jira migrations experience (Data Center to Cloud) with data integrity checks.
Experience configuring Jira Cloud tooling for capacity planning and portfolio reporting.
Familiarity with Atlassian Marketplace plugins including JavaScripting.
Hands-on Jira REST API experience for data extraction, integration, and reporting.
Experience integrating Atlassian tools with identity providers via LDAP & Okta; security hardening.
Knowledge of Atlassian Rovo AI capabilities and AI ethics in deployment.
Experience configuring Jira Automation rules and scripting; JSON for custom work.
Strong analytical and communication skills; remote‑first work experience.
SAFe knowledge; Scrum Master/Product Owner experience a plus.

Responsibilities

Serve as the primary SME and hands-on administrator for JiraCloud Software, JiraCloud Service Management, and related Atlassian tooling.
Architect and implement scalable Jira configurations with custom workflows and schemes.
Lead Jira migrations including Data Center to Cloud with cross-functional coordination.
Design and configure Jira Service Management projects with SLAs and queues.
Develop dashboards and reporting using native Jira tooling; build Forge apps for ongoing maintenance.
Configure Atlassian access management and license governance.
Lead requirements sessions; translate business needs into technical designs; identify automation opportunities.
Configure and expand Atlassian Rovo AI agents and automation rules; evaluate AI/ML capabilities.
Write and maintain custom automation using Jira Automation and JavaScript; use REST API for integrations.
Lead UAT and test planning for platform changes and migrations; document results.
Facilitate Agile ceremonies; act as Scrum Master or Product Owner for platform workstreams.
Document configurations and runbooks; support self-service across the org.
Participate in on-call rotation and provide escalation support.