Senior Associate, Training and Development

Amgen; Thousand Oaks (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Amgen is seeking a Senior Associate in Training and Development for a hybrid role based at our Thousand Oaks, CA headquarters. You will support daily training operations and onboarding while leading the training associate team and coordinating with the Training and Development Manager.

You will help improve processes, standardize procedures, and run reports from LMS, Tableau, and Zoho to guide decisions. This role requires collaboration with business units and cross-functional partners to ensure

Qualifications

• Bachelor's degree or equivalent with related experience in Learning and Development, Event Management, Business, Pharma/Biotech.
• Associate's degree with 6 years related experience or High school with 8 years related experience.

Responsibilities

• Lead day-to-day training operations and onboarding for new hires.
• Directly manage CW associates and coordinate with the Training and Development Manager.
• Plan and lead regular associate team meetings and address operational questions.
• Coordinate and facilitate training for new Field Training Managers on policies and procedures.
• Provide onsite support during live training events and manage logistics.

Skills

Training operations

CW management

Process improvement

LMS reporting

Education

Bachelor's degree

Associate's degree

High school diploma

Tools

LMS

Tableau

Zoho

SharePoint

Learning Hub

Job description

Career CategoryTrainingJob DescriptionJoin Amgen's Mission of Serving PatientsAt Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Associate, Training and Development

This hybrid position requires support for in-person trainings and meetings at Amgen headquarters in Thousand Oaks, CA.

What you will do

Let’s do this. Let’s change the world. In this vital role you wil play a key role in supporting day-to-day training operations and ensuring a seamless onboarding experience for new hires. This position serves as a primary resource for the training associate team, providing guidance on daily activities, troubleshooting issues, and escalating more complex matters as needed. The Senior Associate directly manages contingent workforce (CW) associates and partners closely with the Training and Development Manager to support onboarding operations and provide backup coverage.

In addition to coordinating training events for one or two business units, this role focuses on improving processes, strengthening operational efficiency, and supporting consistent execution across the team. The Senior Associate collaborates with business unit leaders and cross-functional partners to coordinate training events, materials, processes, and systems, ensuring high-quality execution and timely delivery.

• Provide day-to-day leadership and guidance to training associate staff, clarify priorities and deliverables, and coordinate work across the team.
• Directly manage CW associates by setting expectations, assigning and prioritizing work, and supporting development.
• Plan and lead regular associate team meetings to share updates, align priorities, resolve operational questions, track commitments and follow-up.
• Coordinate and facilitate training for new Field Training Managers (FTMs) on operations policies and procedures.
• Serve as backup to the Training and Development Manager, providing coverage for onboarding activities and related operational deliverables to maintain continuity.
• Lead process improvement work by identifying needs, reviewing workflows, standardizing and maintaining procedures, and implementing practical solutions.
• Run and/or distribute reports from business systems (e.g., LMS, Tableau, Zoho) to support training operations and decision-making.
• Analyze and manage class surveys (i.e. collecting/communicating results, archiving) to identify areas of improvement.
• Archive training records (e.g., certifications and training rosters) and help provide documentation for inspections and audits.
• Support trainers with learning tools and technologies (e.g., LMS, Learning Hub, SharePoint, Tableu), including creating Learning Hub playlists and updating SharePoint sites as needed.
• Monitor designated email inboxes to answer questions, provide information, and resolve or route issues.
• Support training events for one or two business units, including new hire training, launch training, and sales force expansions in virtual and live settings; provide logistical support during events.
• Develop and manage class communications (e.g., welcome and travel logistics letters), send participant updates, and coordinate with trainers on participant responses.
• Reserve conference rooms and neighborhoods, order catering, and coordinate badge access requests.
• Provide onsite support during live training events, including signage, office supplies, and technical support.
• Collaborate with management on calendars and event planning, and support and drive special projects as needed.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications

• Bachelor's degree & 2 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
• Associate's degree & 6 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry OR
• High school diploma / GED & 8 years of directly related experience in Learning and Developm