Senior Associate, Training and Development

1002 Amgen USA Inc.; Thousand Oaks (CA); Hybrid; USD 82.000 - 111.000; Vollzeit

Benefits dieser Stelle

Stock-based long-term incentives

Time-off plans (award-winning)

Flexible work models where possible

Zusammenfassung

Amgen Inc. in Thousand Oaks, CA is seeking a Senior Associate, Training and Development to support day-to-day training operations and onboarding for new hires.

The role partners closely with the Training and Development Manager to ensure smooth execution and continuous improvement across one or more business units. The position balances hands-on training support with process optimization, reporting, and collaboration with cross-functional teams, while accommodating hybrid work with in-person

Qualifikationen

• Bachelor's degree & 2 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotech Industry.
• Associate’s degree & 6 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotech Industry.
• High school diploma / GED & 8 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotech Industry.

Aufgaben

• Lead training operations and support onboarding for new hires.
• Manage contingent workforce associates and coordinate with Training Manager.
• Plan and lead regular associate team meetings and share updates.
• Coordinate training for Field Training Managers on policies and procedures.
• Provide coverage for onboarding activities and maintain continuity.
• Lead process improvement by standardizing procedures and implementing solutions.
• Run reports from LMS, Tableau, Zoho to support operations and decisions.
• Analyze class surveys and archive training records for audits.
• Support trainers with LMS, SharePoint, and related tools.
• Assist with event logistics, calendars, and travel planning.
• Collaborate with management on calendars and special projects.

Kenntnisse

Leadership

Team management

Learning & Development

Event coordination

Training operations

Communication

Process improvement

Cross-functional collaboration

Ausbildung

Bachelor's degree

Associate's degree

High school diploma / GED

Tools

LMS

Tableau

Zoho

SharePoint

Power BI

Excel

Jobbeschreibung

Career Category Training Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Associate, Training and Development

This hybrid position requires support for in-person trainings and meetings at Amgen headquarters in Thousand Oaks, CA.

What you will do

Let’s do this. Let’s change the world.

In this vital role you will play a key role in supporting day-to-day training operations and ensuring a seamless onboarding experience for new hires. This position serves as a primary resource for the training associate team, providing guidance on daily activities, troubleshooting issues, and escalating more complex matters as needed. The Senior Associate directly manages contingent workforce (CW) associates and partners closely with the Training and Development Manager to support onboarding operations and provide backup coverage. In addition to coordinating training events for one or two business units, this role focuses on improving processes, strengthening operational efficiency, and supporting consistent execution across the team. The Senior Associate collaborates with business unit leaders and cross-functional partners to coordinate training events, materials, processes, and systems, ensuring high-quality execution and timely delivery.

Responsibilities of this position will include

• Provide day-to-day leadership and guidance to training associate staff, clarify priorities and deliverables, and coordinate work across the team.
• Directly manage CW associates by setting expectations, assigning and prioritizing work, and supporting development.
• Plan and lead regular associate team meetings to share updates, align priorities, resolve operational questions, track commitments and follow-up.
• Coordinate and facilitate training for new Field Training Managers (FTMs) on operations policies and procedures.
• Serve as backup to the Training and Development Manager, providing coverage for onboarding activities and related operational deliverables to maintain continuity.
• Lead process improvement work by identifying needs, reviewing workflows, standardizing and maintaining procedures, and implementing practical solutions.
• Run and/or distribute reports from business systems (e.g., LMS, Tableau, Zoho) to support training operations and decision-making.
• Analyze and manage class surveys (i.e. collecting/communicating results, archiving) to identify areas of improvement.
• Archive training records (e.g., certifications and training rosters) and help provide documentation for inspections and audits.
• Support trainers with learning tools and technologies (e.g., LMS, Learning Hub, SharePoint, Tableu), including creating Learning Hub playlists and updating SharePoint sites as needed.
• Monitor designated email inboxes to answer questions, provide information, and resolve or route issues.
• Support training events for one or two business units, including new hire training, launch training, and sales force expansions in virtual and live settings; provide logistical support during events.
• Develop and manage class communications (e.g., welcome and travel logistics letters), send participant updates, and coordinate with trainers on participant responses.
• Reserve conference rooms and neighborhoods, order catering, and coordinate badge access requests.
• Provide onsite support during live training events, including signage, office supplies, and technical support.
• Collaborate with management on calendars and event planning, and support and drive special projects as needed.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications

• Bachelor's degree & 2 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry.
• Associate’s degree & 6 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry.
• High school diploma / GED & 8 years of directly related experience in Learning and Development, Event Management, Business, Pharmaceutical/ Biotechnology Industry.

Preferred Qualifications

• Previous job experience in Learning and Development in the Pharmaceutical/ Biotechnology Industry.
• Proven ability / experience coordinating small to large training events.
• Experience with managing relationships with competing demands and priorities.
• Strong customer service skills.
• Strong time management, organization, and prioritization skills.
• Strong problem-solving skills.
• Strong written and verbal communication skills.
• Exceptional attention to detail with the ability to multi-task.
• Ability to work well in teams and interact effectively with various levels of management.
• Willingness to be flexible to meet team goals and priorities.
• Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams.
• Experience with databases and business analysis tools (e.g., Tableau, Power BI, SharePoint, Learning Management Systems) a plus.
• Able to lift 25 lbs.
• Experience leading a team, coaching associates, setting priorities, and providing performance feedback.
• Experience managing contingent workforce associates or other direct reports.
• Experience leading process improvement initiatives and resolving or escalating operational issues.

What you can expect of us

From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

Salary Range 82,132.10USD -111,119.90 USD

Sponsorship for this role is not guaranteed.

Amgen is an Equal Opportunity employer.

We make all employment decisions without regard to race, color, religion, sex or any other characteristic protected by applicable law.

We provide reasonable accommodations to applicants and employees with disabilities, consistent with legal requirements.

Please contact us to request accommodation.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.