Sr Associate IS Analyst - Process Development Labs

Amgen Inc. (IR); Thousand Oaks (CA); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Annual bonus program

Stock-based incentives

Award-winning time-off plans

Flexible work models where possible

Descripción de la vacante

Amgen Inc. (IR) in Thousand Oaks, CA, is seeking a Sr Associate IS Analyst in Process Development Labs to maintain a secure technology environment for scientists and benchtop platforms.

You will partner with researchers and IT teams to deploy, support, and modernize lab computing, software and hardware, ensuring data protection and efficient automation. You will contribute to building scalable, reliable infrastructure, support migrations, and create documentation while balancing scientific needs

Formación

• Doctorate/Master/Bachelor/Diploma level education with relevant IT/Infrastructure focus.

Responsabilidades

• Manage lifecycle of instrument controller software and benchtop lab platforms.
• Resolve support requests for laboratory computers and Windows upgrades.
• Coordinate with vendors for software, drivers, patches.
• Build and support DEV/TEST/PROD environments in cloud and on-premises.
• Create and maintain SOPs and documentation for lifecycle processes.
• Manage ServiceNow activities including access reviews and asset lifecycle.
• Collaborate with business partners to deliver practical, innovative solutions.

Conocimientos

Systems administration

Customer focus

Networking

Windows & Linux

Infrastructure requirements

Automation scripts

Leadership

Vendor collaboration

Educación

Doctorate degree

Master’s degree

Bachelor’s degree

Diploma

Herramientas

ServiceNow

AWS

VMware

Windows

Linux

Smartsheet

Excel

Tableau

ChatGPT / Copilot

Descripción del empleo

Career Category Information Systems Job Description

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Sr Associate IS Analyst - Process Development Labs

What you will do Let’s do this. Let’s change the world. In this vital role you will help create a reliable, secure technology environment for the scientists advancing our medicines. Based at Amgen’s Thousand Oaks, California facility, you’ll support the laboratory systems and instrument-connected computers scientists rely on every day. You’ll partner with researchers and teams across IT to deploy and maintain lab technology, resolve user needs, keep systems current, and support data protection, backup, and archiving. You’ll also help build and maintain tools and automation scripts that make the team’s work more efficient. The role offers hands‑on experience across lab technology, infrastructure, networking, and databases—and the opportunity to shape solutions that balance scientific needs, security, and enterprise priorities. You’ll join the Benchtop Product Team and support the full lifecycle of laboratory benchtop platforms across Operations—from software and hardware refreshes to ongoing system availability. Your work will help scientists stay focused on their research with dependable, up‑to‑date tools.

Roles & Responsibilities

Partner with the Benchtop Product Team to manage the lifecycle of instrument controller software and laboratory computing platforms. Work with scientists and IS colleagues to resolve support requests involving laboratory computers, software and Windows upgrades, and system troubleshooting. Coordinate with vendors to obtain current controller software, drivers, patches, and other software packages. Collaborate with Amgen infrastructure teams to build and support DEV, TEST, and PROD environments in cloud and on-premises settings. Test software and hardware updates, develop migration strategies, and support the benchtop platforms in scope. Create and maintain documentation and standard operating procedures for lifecycle processes. Manage ServiceNow activities, including Service Access Reviews, application CI records, ISA/TPRA, end‑of‑life servers, and orphaned assets. Work with business partners to develop practical, innovative solutions to day‑to‑day challenges.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a Sr Associate IS Analyst with these qualifications.

Basic Qualifications

Doctorate degree and 2 years of experience in Infrastructure, IT, or a related field; or Master’s degree and 8–10 years of relevant experience; or Bachelor’s degree and 10–14 years of relevant experience; or Diploma and 14–18 years of relevant experience.

Functional Skills Required

• 3–5 years of experience in systems administration and infrastructure.
• Strong customer focus and the ability to manage support requests in line with user expectations.
• Experience with networking, DNS, firewalls, security, patching, AWS, and VMware.
• A thorough understanding of Windows and Linux operating systems.
• Ability to define infrastructure requirements for different server types and assess vendor recommendations against business needs.
• Experience developing and maintaining scripts to automate server tasks.
• Proven leadership and organizational skills, including the ability to manage multiple software and hardware lifecycle projects.
• Ability to work with vendors and colleagues to troubleshoot issues, test software versions, and develop lasting solutions.

Preferred Qualifications

• Ability to work independently, solve problems, and communicate professionally in writing.
• Experience with Smartsheet, Excel, or Tableau.
• Experience using generative AI tools such as ChatGPT or Copilot, and familiarity with large language models such as Llama.
• Experience working with business partners to shape and deliver solutions.

Ways of Working

• Experience leading technology transformation and managing change.
• Ability to collaborate effectively with global, distributed teams.
• Strong analytical, troubleshooting, and communication skills.
• Ability to manage competing priorities and take initiative.
• Confidence presenting information and speaking to groups.

What you can expect of us

From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan
• Stock‑based long‑term incentives
• Award‑winning time‑off plans
• Flexible work models where possible.
• Refer to the Work Location Type in the job posting to see if this applies.

Application Deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

Equal Opportunity Statement

Amgen is an Equal Opportunity employer. We make all employment decisions without regard to race, color, religion, sex or any other characteristic protected by applicable law. We provide reasonable accommodations to applicants and employees with disabilities, consistent with legal requirements. Please contact us to request accommodation.

Salary Range

USD - USD

About Amgen

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its biologics manufacturing expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. For more information, visit www.amgen.com and follow us on www.twitter.com/amgen