Senior Associate Technology Operations

Truist; Raleigh (NC); On-site; USD 90,000 - 140,000; Full time

Job summary

Truist is seeking a skilled Technology Operations professional to implement and optimize systems-level solutions, ensuring stability and cost-effective operations across the technology landscape.

You will analyze data, perform root-cause analysis, and collaborate with cross-functional teams and vendors to continuously improve processes and tooling. The role emphasizes incident management, disaster recovery, and adherence to governance frameworks.

Qualifications

• Bachelor’s degree or equivalent experience in IT.
• Minimum of 3 years of progressive experience in technology operations.
• Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Experience with technology governance.

Responsibilities

• Monitors operational performance to support delivery, stability, and continuous improvement of technology services.
• Analyzes data, reports, and system outputs to assess health and lifecycle status of technology components.
• Performs root-cause analysis and recommends design-level improvements to tools and workflows.
• Identifies recurring issues and proposes solution recommendations to reduce risk and improve efficiency.
• Evaluates trends and risks to influence technology strategy and resource planning.
• Identifies opportunities for automation and tooling improvements to enhance service reliability.
• Assesses asset utilization and costs, recommending optimizations for cost-effective operations.
• Coordinates with vendors and adjacent teams to validate changes and align with architecture.
• Supports incident management, disaster recovery, and business continuity procedures and captures learnings.

Skills

IT operations

Cloud technologies

Security & compliance

Governance

Automation

Incident management

Disaster recovery

Vendor coordination

Cross-functional collaboration

Data analysis

Education

Bachelor’s degree or equivalent experience in IT

Tools

Splunk

Dynatrace

MuleSoft

CI/CD pipelines

GitLab

Microsoft SQL Server

Job description

Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Implements and optimizes technology operations and systems‑level solutions while contributing to the planning, governance, and improvement of operational processes. Utilizes technical and analytical expertise to maintain production stability, ensure asset accuracy, evaluate operational risks, and improve processes that support business operations. Works independently to analyze issues and recommend solutions while collaborating with cross‑functional teams and/or vendors.

Essential Duties And Responsibilities

• Executes processes to supports the delivery, stability, and continuous improvement of technology services by monitoring operational performance, identifying issues, and recommending enhancements to processes, tools, and workflows.
• Demonstrates initiative by analyzing data, reports, and system outputs to assess the health, effectiveness, and lifecycle status of assigned technology components, escalating issues when necessary.
• Conduct root-cause analysis, evaluate workflow dependencies, and suggest enhancements to reduce risk, improve efficiency, or strengthen the reliability of technology services.
• Identifies recurring operational issues and performs root-cause analysis, develops solution recommendations, and proposes design-level improvements to tools, runbooks, and workflows.
• Evaluates operational trends, risks, and performance data and provides recommendations that influence business operations, resource planning, and technology strategy.
• Continuously identifies opportunities for automation, tooling improvements, and process refinement that drive scalability, reduce manual effort, strengthen compliance, and enhance overall service reliability.
• Assesses lifecycle status, utilization patterns, and operational impacts of assigned technology assets or services, recommending optimization strategies, control improvements, or adjustments to ensure accurate management and cost‑effective operations.
• Supports interactions with vendors, partners, and adjacent teams, validating changes, and confirming that proposed solutions align with established operational and architectural expectations for the assigned area.
• Follows and helps refine incident management, disaster recovery, and business continuity procedures for the assigned domain, participating in technical investigation and resolution activities and capturing learnings for future improvements.

Qualifications

Required Qualifications

• Bachelor’s degree Information Technology, Computer Science, a related technical discipline, or equivalent education, training, and work‑related experience.
• Minimum of 3 years of progressive experience in technology operations.
• Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Experience with technology governance.

Preferred Qualifications

• Advanced certifications such as CISSP, CCIE, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
• Experience with multi‑cloud environments, automation frameworks, and infrastructure as code.
• Knowledge of ITIL, DevOps, Agile methodologies, and enterprise architecture frameworks.
• Splunk, Dynatrace, MuleSoft support, CI/CD Pipeline Support, GitLab, Microsoft SQL Server (SQL), Database Performance Analysis and SQL Query Troubleshooting

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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