Sr. Associate - Tech Operations - Enterprise Cloud Services Governance & Enablement

ITSMF; Charlotte (NC); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Truist Financial Corporation is seeking a Cloud Governance and Technology Operations professional to drive onboarding, governance, and operational readiness for cloud services across AWS and Azure. You will collaborate with cloud engineering, architecture, cybersecurity, risk, and business stakeholders to deliver scalable, compliant solutions.

The role emphasizes data-driven decision making, process improvements, and ongoing automation to strengthen service reliability and efficiency in a large

Qualifications

• Bachelor's degree in IT, Computer Science, or related technical discipline, or equivalent education/work experience.
• Minimum of 3 years of progressive experience in technology operations.
• Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• Experience with technology governance.

Responsabilités

• Executes processes to support delivery, stability, and continuous improvement of technology services.
• Analyzes data and system outputs to assess health and lifecycle status of components.
• Performs root-cause analysis and suggests workflow/tool/runbook improvements.
• Identifies recurring issues and proposes design-level enhancements to reduce risk and improve efficiency.
• Evaluates trends and risks to influence operations and technology strategy.
• Identifies opportunities for automation and tooling improvements to drive scalability and compliance.
• Assesses lifecycle status and cost optimization for technology assets/services.
• Supports vendor and partner interactions ensuring alignment with architectural expectations.
• Follows and refines incident management, disaster recovery, and business continuity procedures.

Connaissances

Cloud governance

IT operations

Data analysis

Stakeholder management

Automation

Dashboards & reporting

Risk management

Agile collaboration

Vendor coordination

Formation

Bachelor's degree in IT/CS or related field

Outils

Power BI

Jira

ServiceNow

Confluence

Visio

Excel

Description du poste

Regular or Temporary:

Regular

Language Fluency:

English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Supports the adoption, governance, and enablement of enterprise cloud services by partnering with business and technology teams to drive cloud onboarding, governance processes, operational readiness, and continuous improvement initiatives. Utilizes analytical, technical, and process management skills to evaluate risks, identify dependencies, gather and document requirements, and improve processes that support secure and compliant cloud adoption. Works independently to analyze business and operational challenges, develop data-driven recommendations, and collaborate with cloud engineering, architecture, cybersecurity, risk, and application teams to deliver scalable solutions and enhance the cloud operating model across AWS and Azure environments.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Executes processes to supports the delivery, stability, and continuous improvement of technology services by monitoring operational performance, identifying issues, and recommending enhancements to processes, tools, and workflows.
• 2. Demonstrates initiative by analyzing data, reports, and system outputs to assess the health, effectiveness, and lifecycle status of assigned technology components, escalating issues when necessary.
• 3. Conduct root-cause analysis, evaluate workflow dependencies, and suggest enhancements to reduce risk, improve efficiency, or strengthen the reliability of technology services.
• 4. Identifies recurring operational issues and performs root-cause analysis, develops solution recommendations, and proposes design-level improvements to tools, runbooks, and workflows.
• 5. Evaluates operational trends, risks, and performance data and provides recommendations that influence business operations, resource planning, and technology strategy.
• 6. Continuously identifies opportunities for automation, tooling improvements, and process refinement that drive scalability, reduce manual effort, strengthen compliance, and enhance overall service reliability.
• 7. Assesses lifecycle status, utilization patterns, and operational impacts of assigned technology assets or services, recommending optimization strategies, control improvements, or adjustments to ensure accurate management and cost-effective operations.
• 8. Supports interactions with vendors, partners, and adjacent teams, validating changes, and confirming that proposed solutions align with established operational and architectural expectations for the assigned area.
• 9. Follows and helps refine incident management, disaster recovery, and business continuity procedures for the assigned domain, participating in technical investigation and resolution activities and capturing learnings for future improvements.

Qualifications

Required Qualifications

• 1. Bachelor’s degree Information Technology, Computer Science, a related technical discipline, or equivalent education, training, and work-related experience.
• 2. Minimum of 3 years of progressive experience in technology operations.
• 3. Developing understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
• 4. Experience with technology governance.

Preferred Qualifications

• 3+ years of experience in product analysis, business analysis, technology operations, cloud governance, or related technology roles.
• Experience gathering, documenting, and translating business requirements into actionable solutions and process improvements.
• Knowledge of cloud computing concepts and public cloud platforms, including AWS and Azure.
• Familiarity with cloud governance, risk management, operational readiness, compliance, and technology control processes.
• Experience supporting technology products, operational processes, or enterprise transformation initiatives through the full lifecycle.
• Strong analytical and problem-solving skills with the ability to identify trends, risks, dependencies, and opportunities for improvement using data-driven insights.
• Experience developing dashboards, metrics, reports, and executive-level presentations to support decision-making and program oversight.
• Ability to analyze complex business and technology processes and recommend scalable solutions that improve efficiency and user experience.
• Experience working in Agile environments and partnering with product managers, engineers, architects, cybersecurity, risk, and business stakeholders.
• Strong stakeholder management, facilitation, and communication skills, with the ability to influence outcomes across technical and non-technical audiences.
• Proficiency with productivity and analysis tools such as Microsoft Excel, Power BI, Jira, ServiceNow, Confluence, Visio, or similar platforms.
• Experience supporting cloud adoption, onboarding, modernization, governance, or enablement initiatives in a large enterprise environment preferred.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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