Senior Associate, Technology Enablement, Business Solutions

New York Life; New York (NY); Hybrid; USD 100,000 - 143,000; Full time

Job summary

New York Life seeks a Senior Associate in Technology Enablement within the Business Solutions team to modernize processes for small business clients and agents. This role collaborates with technology, operations, and field stakeholders to translate business needs into measurable technology initiatives.

The position requires strong business acumen, analytical thinking, and comfort working across large, regulated environments.

Job description

Location Designation: Hybrid - 3 days per week

Technology Enablement, Business Solutions

Senior Associate

Summary

New York Life is seeking a Senior Associate, Technology Enablement within the Business Solutions team to help modernize and streamline processes across the small business market. Business Solutions serves business owners and their employees through New York Life’s career agents, delivering employee benefits products as well as strategies to protect and grow small businesses.

This individual contributor role sits on the business side of the organization and works closely with New York Life’s technology organization. The Senior Associate helps identify where technology can most meaningfully improve how the business serves agents, business owners, and clients, and then partners across functions to shape those opportunities into well-defined initiatives.

This is a highly collaborative role where success depends on strong business understanding, structured analytical thinking, and the ability to work effectively with partners across technology, operations, vendors, and the field. The role suits a motivated professional who enjoys working at the intersection of business and technology, and who is energized by replacing legacy processes with modern, scalable approaches.

Key Responsibilities

Discovery and Diagnosis

• Builds strong working fluency in Business Solutions’ products, operating model, customer and agent journeys, and competitive context.
• Identifies friction points, inefficiencies, and opportunities where technology-enabled change would create meaningful value for the business.
• Documents and translates business challenges into clearly framed problem statements that cross-functional partners can act on.

Initiative Shaping

• Supports the definition of technology-dependent initiatives, including scope, requirements, success metrics, and sequencing.
• Works with technology partners to validate feasibility, surface dependencies, and evaluate solution approaches such as build, buy, or integrate.
• Brings rigor and structure to opportunities before they enter formal delivery, helping ensure initiatives are well defined, properly scoped, and tied to clear business outcomes.

Cross-Functional Collaboration

• Helps move initiatives forward by coordinating with partners across technology, operations, vendors, finance, compliance, and field stakeholders.
• Builds effective working relationships across a complex stakeholder environment and contributes to building consensus without formal authority.
• Tracks cross-organizational dependencies and escalates risks, trade-offs, and decision points to Business Solutions leadership in a timely and actionable way.

Insight and Recommendations

• Serves as a knowledgeable resource to Business Solutions leadership on the technology implications of business decisions.
• Prepares clear, well-reasoned analysis and recommendations on where to invest, where to defer, and how to sequence technology work.
• Represents Business Solutions’ technology needs in working sessions with enterprise partners and helps ensure business priorities are reflected in technology planning.

Essential Requirements and Experience

• Experience contributing to technology-enabled business change in a complex enterprise environment.
• Strong business acumen and curiosity, including the ability to quickly develop a working understanding of new products, processes, and operating models.
• Demonstrated ability to work effectively through influence, driving outcomes with teams over which they have no direct authority.
• Strong analytical and problem-solving skills, with the ability to work through ambiguity, structure complex problems, and identify practical solutions.
• Clear and confident written and verbal communicator, comfortable engaging with stakeholders at all levels, including senior leaders and technology partners.
• Working familiarity with how technology gets delivered in large organizations, including SDLC, agile delivery models, requirements definition, and the trade-offs between build, buy, and integrate.
• Comfortable operating in a fast-moving environment and managing multiple priorities simultaneously.
• Sound judgment, intellectual honesty, and a low-ego, collaborative working style.

Additional Requirements

• 5 to 7 years of relevant experience spanning business and technology roles, including time spent on technology-enabled change initiatives.
• Insurance industry experience strongly preferred; experience in financial services or other complex, regulated industries will be considered.
• Experience in employee benefits, group insurance, or the small business market is a plus.
• Experience working alongside technology teams on enterprise initiatives.
• Bachelor’s degree required.

Job Level

LEVELPF4

Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.