Senior Associate, Technical Product Owner

New York Life; Overland Park (KS); Hybrid; USD 90,000 - 129,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

New York Life Insurance Co. seeks a Senior Associate, Technical Product Owner to support BOLI/COLI policy administration systems in a hybrid model (3 days onsite).

You will translate business needs into actionable requirements, maintain the backlog, and collaborate with product managers, SMEs, and vendors to ensure quality, compliance, and smooth data flows. You'll partner across teams to align agile, SAFe, and hybrid delivery with release readiness, UAT, and production support, driving

Qualifications

• Experience translating business needs into actionable requirements and acceptance criteria.
• Strong ability to document processes, feature requirements, and compliance directives.
• Experience coordinating technology delivery across hybrid methodologies with vendors.
• Excellent analytical, problem-solving, and communication skills.

Responsibilities

• Translate Product Manager priorities into use cases, user stories, and acceptance criteria.
• Document processes with end-user and SME input; align with downstream data needs.
• Maintain and refine the product backlog; support planning and vendor activities.
• Facilitate stakeholder discussions, track delivery progress, and support production readiness.
• Support feature adoption, release communications, training, and issue escalation.

Skills

Product Owner responsibilities

Agile methodologies

Stakeholder engagement

Communication

Vendor coordination

Tools

Jira

Microsoft Office

Job description

Job Requisition ID: 95297

Location Designation: Hybrid - 3 days per week

Role Overview

As a Senior Associate, Technical Product Owner on the Institutional Life Illustration & Policy Administration Systems team, you will support technology enhancements and business processes for Bank Owned Life Insurance (BOLI), Corporate Owned Life Insurance (COLI), and Corporate Sponsored markets. Partnering with Product Managers, business SMEs, technology teams, and vendors, you will translate business needs into actionable requirements, support SAFe Agile and hybrid delivery, and ensure reliable data flows to downstream systems. Your work will improve operational efficiency, reduce risk, and enhance the end-user experience.

What You’ll Do

• Translate Product Manager priorities and agile epics into use cases, user stories, acceptance criteria, and detailed requirements, considering business processes, downstream data needs, and vendor timelines.
• Partner with end-users, SMEs, and technology teams to document processes, identify feature requirements, and incorporate quality findings and compliance directives into improvements that increase efficiency and reduce risk.
• Maintain and refine the product backlog according to business priorities; support intake, sprint planning, PI planning, and coordination of development, testing, maintenance, and vendor activities.
• Facilitate stakeholder discussions, communicate delivery progress and dependencies, review UAT results and defects, coordinate issue resolution, and support business sign-off and production readiness.
• Support feature adoption and platform operations through release communications, demonstrations, training, documentation reviews, and production issue investigation and escalation.

What You’ll Bring

You bring practical Product Owner experience, analytical judgment, and the ability to translate complex business processes into actionable requirements. Highly organized and accountable, you manage competing priorities, communicate delivery trade-offs, and collaborate across business and technology teams. You navigate ambiguity within established processes, quickly learn new systems, and identify opportunities to improve efficiency, quality, and user experience.

Required Skills

• Experience with Product Owner responsibilities, including requirements definition, user stories, acceptance criteria, and stakeholder engagement.
• Experience coordinating technology delivery across Agile, Waterfall, or hybrid methodologies, including third-party vendor dependencies.
• Strong analytical and problem-solving skills to evaluate business processes and technical issues.
• Excellent communication, facilitation, listening, and stakeholder collaboration skills.
• Strong organization, attention to detail, accountability, and ability to manage competing deadlines.
• Experience with Jira or similar tools and proficiency in Microsoft Office applications.

Preferred Skills

• Experience with SAFe Agile practices, including backlog refinement, sprint planning, and PI planning.
• Familiarity with policy administration systems such as Adastar or Cyberlife and illustration platforms such as Ascent.
• Knowledge of life insurance products and institutional markets, including BOLI and COLI.
• Experience supporting UAT, production release readiness, and downstream system data requirements.

Pay Transparency

• Salary Range: $90,000 - $128,500
• Overtime eligible: Exempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities - inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

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