Senior Associate - Business/Technical Analyst

New York Life Insurance Co.; New York (NY); Hybrid; USD 81,000 - 116,000; Full time

Benefits offered by this job

Benefits package

Job summary

New York Life, a Fortune 100 mutual company, seeks a Senior Business/Technical Analyst within the Tech Data AI Ventures (TDAV) organization. You will translate business needs into scalable technology solutions and support enterprise-wide initiatives across data, APIs, and system integrations.

This role requires 7+ years of experience, knowledge of life insurance products, and hands-on experience delivering enterprise-scale projects.

Qualifications

• 7+ years of business and/or technical analysis experience.
• Knowledge of life insurance products, processes, and operations.
• Experience with delivery of enterprise-scale projects/initiatives; data mapping and API integrations.
• Strong data mapping and integration skills in multi-tier architectures.

Responsibilities

• Collaborate with and liaison between business and technology teams, driving alignment on requirements and deliverables across application ecosystems.
• Champion shift-left processes to reduce gaps by coordinating with upstream/downstream teams.
• Elicit, analyze, and document business processes, workflows and requirements using workshops and use cases.
• Translate business needs into clear, testable functional specifications aligned with standards.
• Act as subject matter expert to provide guidance and remove roadblocks.
• Collaborate with cross-functional teams to design scalable solutions with data mapping and API considerations.
• Support validation and testing to ensure compliance and technical fit.
• Troubleshoot issues and recommend solutions for business and system challenges.
• Support project delivery by tracking milestones and ensuring timely deliverables.
• Contribute to Agile delivery by managing user stories lifecycle in JIRA/Confluence.

Skills

Business/Technical analysis

Life insurance knowledge

Enterprise-scale projects

Data mapping

APIs & integrations

Agile (JIRA/Confluence)

AWS experience

Education

Bachelor's degree in Business, Technology, or related field

Tools

JIRA

Confluence

AWS

Job description

Location Designation: Hybrid - 3 days per week

Technology, Data, AI and Ventures:

Within the Tech, Data, AI, Ventures (TDAV) organization, our work is guided by a shared vision: deploying the power of technology, data, AI and ventures to accelerate sustainable competitive advantage for New York Life's businesses. We build solutions that power how we serve policy owners, agents, advisors and employees while delivering measurable business outcomes.

Across technology, data, AI, cyber, product, digital experience, architecture and infrastructure, TDAV combines the scale and investment of an industry leader, access to leading-edge technologies and the opportunity to help shape how a world-class financial services company competes in the AI era - all backed by the stability and purpose of a mutual company built to last.

Role Overview:

As a Senior Business/Technical Analyst within the Tech Data AI Ventures team at New York Life, you will serve as a key liaison between business and technology teams, ensuring business needs are translated into scalable and effective technology solutions. You will support initiatives across internal and external systems, leveraging a holistic understanding of products, processes, enterprise wide application eco-system, data, and integrations to drive successful outcomes.

In this role, you will analyze business needs and processes, assess end to end impacts in the application eco-systems, by collaborating with business and technology teams, to define business requirements and translate them into functional and system requirements. You will be responsible for prioritization and refinement of backlog in line with definition of ready and support validation aligned to definition of done, to ensure solutions meet business, compliance, and technical expectations. Success requires strong experience in business and systems analysis, requirements gathering across systems, data mapping (database and API integrations), and knowledge of life insurance products and operations.

This position is suited for an experienced analyst with 7+ years of experience who thrives in a fast-paced, collaborative environment and is interested in contributing to complex and innovative enterprise-wide initiatives, including new insurance product launches, enhancements, enterprise master data and application management and modernization initiatives.

What You'll Do:

• Collaborate with and liaison between business and technology teams, driving communication and alignment on requirements and deliverables, including dependency/impact across application eco-systems.
• Champion shift left processes to reduce requirement and design gaps, by coordinating with upstream and downstream applications teams to ensure business requirements are clearly understood.
• Elicit, analyze, and document business processes, workflows, and requirements using workshops, walkthroughs, and use case analysis.
• Translate business needs into clear, complete, and testable functional specifications aligned with enterprise standards.
• Act as subject matter expert to provide guidance and direction to remove roadblocks
• Collaborate with cross-functional teams to design scalable solutions, incorporating data mapping and API integration considerations.
• Support validation and testing efforts to ensure solutions meet business, compliance, and technical requirements.
• Troubleshoot issues, provide analysis, and recommend solutions to address business and system challenges.
• Support project delivery by tracking milestones and ensuring deliverables are completed accurately and on time.
• Contribute to Agile delivery by managing user stories lifecycle (prioritization, refinement, validation & acceptance), sprint activities using JIRA and Confluence.
• Identify opportunities for process improvement, automation, and system integration to enhance operational efficiency.

What You'll Bring:

You bring strong experience in business and technical analysis, with the ability to translate business needs into practical technology solutions. You have hands‑on experience as business analyst/product owner, with enterprise scale projects impacting multiple applications, data mapping and a working knowledge of APIs and system integrations.

You are analytical and detail‑oriented, with strong communication skills that enable you to effectively collaborate with both technical and non-technical stakeholders. Your experience in life insurance or related domains allows you to quickly understand business context and contribute meaningful insights.

You are organized, proactive, and capable of managing multiple priorities while working both independently and as part of a team.

Required Skills

• 7+ years of business and/or technical analysis experience
• Knowledge of life insurance products, processes, and operations
• Experience with delivery of enterprise-scale projects/initiatives. Relevant experience in enterprise master data management projects is a plus
• Strong data mapping, translation/standardization and data analysis skills in complex application eco-systems with a multi-tier architectures consisting of web and legacy applications.
• Experience working in Agile environments using JIRA and Confluence
• Working knowledge of API concepts, integrations, and system interfaces
• Familiarity with AWS services and cloud-based solutions is a plus
• Strong communication, presentation, and stakeholder collaboration skills
• Strong analytical and problem‑solving capabilities

Preferred Skills

• Experience working in both Agile and Waterfall methodologies on complex projects
• Experience with life insurance products and business processes, across different product types (Term, Whole Life, Universal and Variable Life)
• Familiarity with annuity, long-term care, disability insurance products
• Bachelor's degree in Business, Technology, or a related field (preferred)

Pay Transparency

Salary Range: $81,000-$115,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Job Level

LEVELPF3

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune’s World’s Most Admired Companies

New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.