Senior Associate, Change Management

New York Life Insurance Co; New York (NY); Hybrid; USD 98,000 - 140,000; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment

Job summary

New York Life Insurance Company is seeking a Senior Associate, Change Management to design and execute people-side strategies for major transformation programs. You will bridge strategic insight and hands-on implementation to drive adoption and enable enterprise goals across the Agency network of 12,000+ agents and advisors.

In a hybrid role based in the New York Life Foundation, you will lead structured change plans, collaborate with Communications and Training teams, mentor junior associates,

Qualifications

• 3-6 years of experience leading or supporting organizational change, transformation, or large-scale project delivery.
• Bachelor’s degree in Organizational Development, Communications, Human Resources, Business Administration, or a closely related field is required.
• Prosci Change Management Certification or similar preferred.
• Proficiency in ADKAR or Kotter; familiarity with Microsoft Office, project management software (e.g., MS Project, Smartsheet), and collaboration tools (SharePoint, Teams).

Responsibilities

• Develop and execute structured change strategies encompassing stakeholder engagement, communications, training, and adoption planning.
• Provide change management support in implementing complex operational and technology initiatives to achieve high adoption and OKRs.
• Conduct change impact and readiness assessments to shape actionable plans.
• Design and deliver communication and learning experiences in partnership with Agency Communications and Training teams.
• Identify emerging issues and develop change readiness plans to minimize risk and enable go/no go decisions.
• Regularly update the Change Management Roadmap to align with priorities, capacity, and goals.
• Design feedback loops, workshops, and forums to promote adoption and address resistance.
• Drive cross-functional initiatives and manage timelines with minimal supervision.
• Use data to measure adoption and optimize change activities.
• Collaborate with leaders and mentor junior associates to build change capability.

Skills

Change management

Stakeholder engagement

Communications

Training

Adoption planning

Project coordination

Education

Bachelor’s degree in Organizational Development, Communications, Human Resources, Business Administration, or closely related field

Tools

Microsoft Office

MS Project

Smartsheet

SharePoint

Teams

Job description

Location Designation: Hybrid – 3 days per week

Role Overview:

The Foundational Business Change Management team provides strategic support to drive business transformation programs. The Senior Associate, Change Management plays a critical role in designing and executing the people-side strategy for these initiatives. This role bridges strategic insight and hands‑on implementation to enable successful adoption of key transformation efforts that advance New York Life’s enterprise goals and enhance the experience of our field agents.

This role works in New York Life’s Foundational Business, which includes its primary Agency channel consisting of more than 12,000 agents and advisors, operating in virtually every major city in the United States.

What You’ll do:

• Develop and execute structured change strategies encompassing stakeholder engagement, communications, training, and adoption planning.
• Provide change management support in implementing complex operational and technology initiatives to successfully achieve high adoption and OKRs.
• Conduct change impact and readiness assessments to shape actionable plans.
• Design and deliver effective communication and learning experiences in partnership with Agency Communications and Training teams.
• Help identify emerging issues that may challenge the successful execution of the initiative. Support the development of comprehensive change readiness plans to minimize risk and enable go / no decision making.
• Regularly update the FB Change Management Roadmap with initiative leads to keep it aligned with enterprise priorities, field capacity, and strategic goals.
• Design and execute feedback loops, including workshops, feedback sessions, and engagement forums to promote adoption and address resistance.
• Drive cross-functional initiatives and manage project timelines and deliverables with minimal supervision.
• Use data and feedback to measure adoption and optimize change activities.
• Identify and implement process improvements to strengthen change of delivery
• Collaborate with leaders and mentor junior associates to build organizational change capability.

What You’ll Bring:

• 3-6 years of experience leading or supporting organizational change, transformation, or large-scale project delivery, experience within financial services or similarly complex corporate environments preferred.
• Bachelor’s degree in Organizational Development, Communications, Human Resources, Business Administration, or a closely related field is required
• Prosci Change Management Certification or similar preferred.
• Proficiency in change methodologies such as ADKAR or Kotter; familiarity with Microsoft Office, project management software (e.g., MS Project, Smartsheet), and collaboration tools (e.g., SharePoint, Teams).

Pay Transparency

Salary Range: $97,500-$139,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners.

About NY Life Insurance Company

Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.