Senior Associate - Product Solutions

Testing Site - JPMC; Wilmington (DE); On-site; USD 90,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Associate - Product Solutions in the Card Account Management and Card Financial Transactions products.

You will contribute to a team that defines and configures complex product solutions for client relationships and prospects, collaborating with Business, Product, and Technology leadership to improve the issuer platform and deliver customer features. You will partner with Product and Technology to support the end-to-end product development lifecycle and

Qualifications

• 3+ years of experience or equivalent expertise in product development or related roles.
• Experience in product life cycle activities including discovery and requirements definition.
• Strong written and verbal communication skills suitable for senior management and cross-functional teams.
• Ability to develop collaborative relationships with business stakeholders and work in a matrixed organization.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Partner with the Product Manager to identify new product opportunities reflecting customer and market needs.
• Maintain product roadmap and prioritized backlog guiding development efforts and alignment with vision.
• Consider upstream and downstream implications of new features on the product experience.
• Support user research, journey mapping, and market analysis to inform strategic roadmap.
• Collaborate with Technology on product enhancements, requirements, and troubleshooting.
• Support end-to-end product development lifecycle from ideation to launch.
• Analyze and track product metrics including time, cost, and quality across lifecycle.
• Write requirements, epics, and user stories to support development.

Skills

Problem solving

Analytical skills

Communication

Collaboration

Data storytelling

Microsoft Office

Cobol

Java

Tools

Cobol

Java

Job description

As a Senior Associate - Product Solutionsin the Card Account Management and Card Financial Transactions products, you are a significant contributor to a team that defines and configures complex product solutions for key client relationships and prospect opportunities. You will collaborate with Business, Product, and Technology leadership to improve our issuer platform , create and deliver customer features, and support scrum teams. This role provides a unique opportunity to contribute to a leading financial institution and shape the future of our card services.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discover.
• Maintain product roadmap and prioritized backlog that guides development efforts and ensures alignment with the product vision
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Collaborate with Technology partners on product enhancements requirements and troubleshooting when product issues are raised
• Support the end to end product development lifecycle, from ideation and design to development, testing and launch
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in problem-solving on a team within a cluster of products
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Demonstrated prior experience working in a highly matrixed and complex organization
• Strong analytical skills
• Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers across business and technology organizations
• Ability to develop collaborative relationships with business stakeholders
• Curiosity to dig into data to identify root cause and efficiency opportunities
• Creative problem solver
• Ability to use data to tell stories and drive behavior and translate business objectives into quantifiable metrics
• Proficiency in Microsoft Word, Excel, and PowerPoint

Preferred qualifications, capabilities and skills

• Functional knowledge of all Card and CCB domains impacting the Card Customer
• Knowledge on Credit card Issuer platform and credit card payment life cycle experience is preferrable
• Prior technical knowledge of coding languages (Cobol, Java, etc.) and expertise in the functionality present and its usage in the systems/application/platforms that support Chase Card Customer Experiences

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).