Senior Associate, Product Analyst - Rewards

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Senior Associate, Product Analyst - Rewards to support the implementation of new rewards features.

You will translate customer and business needs into clear plans, requirements, and delivery outcomes, working with cross-functional partners to sequence work, manage risks, and drive execution throughout the product lifecycle. You will use data and stakeholder input to help prioritize decisions and scale the rewards experience.

Qualifications

• 3+ years in product management, product analysis, or related delivery roles in a cross-functional environment.
• Experience supporting software delivery using agile methodologies.
• Experience translating business needs into requirements, including acceptance criteria.
• Experience coordinating across multiple stakeholder groups in a matrixed organization.
• Experience tracking delivery status, risks, issues, and decisions with stakeholders.
• Proficiency with MS Office tools (PowerPoint, Excel) and collaboration/work management tools such as SharePoint, Jira, Confluence.
• Bachelor's degree required.

Responsibilities

• Build domain knowledge in rewards and loyalty experiences for your product area.
• Partner with product, design, data, and tech teams to translate needs into requirements and plans.
• Analyze current-state processes and identify opportunities to improve readiness and customer experience.
• Define and maintain delivery artifacts (plans, milestones, risks, issues, metrics).
• Support agile delivery by ensuring epics, stories, and acceptance criteria are well defined.
• Coordinate user testing and readiness activities for high-quality launches.
• Identify risks and options, documenting tradeoffs and recommendations.
• Provide timely stakeholder communications and escalate blockers or decisions.

Skills

3+ years product management

Agile delivery experience

Translate business needs to reqs

Coordinate multiple stakeholders

Track delivery status

MS Office suite (PowerPoint, Excel)

SharePoint, Jira, Confluence

Education

Bachelor's degree

Tools

PowerPoint

Excel

SharePoint

Jira

Confluence

Job description

Help shape how customers experience and benefit from a modern rewards program. In this role, you will partner across product, design, data, and technology to deliver new features that improve customer outcomes and business results. You'll bring structure to complex work, translate needs into clear delivery plans, and help teams stay aligned from planning through launch. If you enjoy solving ambiguous problems and delivering measurable impact, this role offers meaningful ownership and visibility.

Job summary

As a Senior Associate, Product Analyst - Rewards in the Rewards Product team (TBD), you will support the implementation of new rewards features by translating customer and business needs into clear plans, requirements, and delivery outcomes. You will work with cross-functional partners to sequence work, manage risks and dependencies, and drive execution through the product development lifecycle. You will use data and stakeholder input to help prioritize decisions and improve how the rewards experience scales over time.

Job responsibilities

• Build domain knowledge in rewards and loyalty experiences and your assigned product area to support informed delivery decisions
• Partner with product, design, data, and technology teams to translate needs into clear requirements and implementation plans
• Analyze current-state processes and identify opportunities to improve operational readiness and end-to-end customer experience
• Define and maintain delivery artifacts, including project plans, milestones, decision logs, risks, issues, and key metrics
• Support agile delivery by helping ensure epics, stories, and acceptance criteria are clearly defined and ready for development
• Coordinate user testing and implementation readiness activities to support high-quality launches
• Identify delivery risks and tradeoffs, document options, and support recommendations that balance value, impact, and time to market
• Provide clear, timely stakeholder communications, including progress updates and escalation of blockers or decisions needed
• Present product needs, delivery progress, and key challenges to stakeholders, including senior leadership, as appropriate

Required qualifications, capabilities and skills

• 3+ years of experience in product management, product analysis, business analysis, or related delivery roles in a cross-functional environment
• Experience supporting software delivery using agile methodologies
• Experience translating business needs into requirements, including documented acceptance criteria
• Experience managing or coordinating work across multiple stakeholder groups in a matrixed organization
• Experience tracking delivery status, risks, issues, and decisions and communicating updates to stakeholders
• Experience using Microsoft Office tools (PowerPoint, Excel) and collaboration/work management tools such as SharePoint, Jira, and Confluence
• Bachelor's degree

Preferred qualifications, capabilities and skills

• Experience supporting rewards, loyalty, or customer value proposition features
• Experience using data to inform prioritization, sequencing, and measurement of delivered outcomes
• Experience supporting personalization or targeted customer experiences (e.g., offer selection, eligibility, or segmentation concepts)
• Experience coordinating user acceptance testing or similar validation activities for feature launches
• Experience partnering with technology teams to manage dependencies and unblock delivery work

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire