SENIOR ASSOCIATE, Portfolio & Program Management Project Coordinator

New York Life Insurance Co.; New York (NY); Hybrid; USD 81,000 - 116,000; Full time

Job summary

New York Life Insurance Co. seeks a Senior Associate, Project Coordinator to support the FBOSS Portfolio and Program Management team.

You will coordinate across Waterfall and Agile environments, maintain project plans, monitor dependencies and risks, and provide stakeholders with visibility into project health. You will work with project leads across business, operations, and technology, facilitate meetings, prepare status reports and dashboards, and support testing, implementation, and rollout

Qualifications

• 3–5 years of experience in project coordination or PM support.
• Experience in Waterfall, Agile, or hybrid delivery.
• Strong organizational and multitasking skills.
• Ability to define and maintain project plans, status reports, dashboards.
• Proactive identification of risks, dependencies, and issues.
• Clear written and verbal communication with stakeholders.

Responsibilities

• Support the planning, coordination, and execution of projects using Waterfall, Agile, or hybrid delivery approaches.
• Define project scope, objectives, milestones, deliverables, and timelines with project leads.
• Develop and maintain key project documentation (plans, reports, dashboards, RAID logs).
• Coordinate activities across business, operations, technology, testing, and other teams to stay on schedule.
• Facilitate meetings, document decisions, track action items, and ensure follow-up.
• Monitor milestones, risks, dependencies, and escalate issues as needed to drive resolution.
• Prepare concise status reports and dashboards for stakeholder visibility.
• Coordinate with testing to capture plans, scripts, results, and issues.
• Identify delivery risks and cross-functional dependencies affecting timelines.
• Support implementation and rollout activities for new systems and enhancements.
• Foster accountability, transparency, and collaboration across teams.

Skills

Project coordination

Waterfall/Agile delivery

Stakeholder communication

Multi-tasking

Team collaboration

Tools

JIRA

Microsoft Project

PowerPoint

Excel

Job description

Location Designation: Hybrid - 3 days per week

The Foundational Business Operations and Shared Services (FBOSS) Portfolio and Program Management team supports the successful execution of initiatives across our Foundational Business areas. The team partners closely with business, operations, and technology stakeholders to bring structure, coordination, and visibility to projects that support evolving business needs, system capabilities, and operational priorities.

We are seeking a proactive, organized, and collaborative Senior Associate, Project Coordinator to support projects from planning through implementation. Working across both Waterfall and Agile environments, this individual will help coordinate activities across multiple workstreams, maintain project plans and documentation, track dependencies and risks, and ensure stakeholders have the information needed to keep initiatives moving forward.

This is an excellent opportunity for someone with a strong foundation in project coordination who enjoys working across teams, solving problems, and bringing structure to complex initiatives.

Role Overview

As a Senior Associate, Project Coordinator, you will be an important member of the FBOSS Portfolio and Program Management team, supporting initiatives across multiple Foundational Business Value Streams.

You will work closely with project leads and stakeholders across business, operations, and technology to coordinate project activities, maintain project discipline, and support the successful delivery of new system implementations, enhancements, and other business initiatives.

The role requires someone who is highly organized, comfortable managing multiple priorities, and able to identify potential risks or dependencies before they impact delivery. You will also help create clear visibility into project health through project plans, status reporting, dashboards, meeting coordination, and risk and issue tracking.

What You'll Do

• Support the planning, coordination, and execution of projects using Waterfall, Agile, or hybrid delivery approaches.
• Partner with project leads and stakeholders to help define project scope, objectives, milestones, deliverables, and timelines.
• Develop and maintain key project documentation, including project plans, status reports, dashboards, RAID logs, dependency trackers, meeting materials, and action-item logs.
• Coordinate project activities across business, operations, technology, testing, and other project teams to help keep deliverables on schedule.
• Facilitate project meetings and working sessions, document key decisions and action items, and ensure appropriate follow-up.
• Monitor project milestones, dependencies, risks, and issues, escalating concerns when appropriate and helping drive items toward resolution.
• Prepare concise and effective project status reports and dashboards that provide stakeholders with visibility into progress, upcoming milestones, risks, and dependencies.
• Coordinate with testing partners to ensure test plans, scripts, results, issues, and related documentation are appropriately captured and tracked.
• Help identify potential delivery risks, roadblocks, and cross-functional dependencies that could affect project objectives or timelines.
• Support implementation and rollout activities for new systems, enhancements, and business capabilities.
• Build strong working relationships across teams and help create an environment of accountability, transparency, and collaboration.

What You'll Bring

Required Qualifications

• 3–5 years of experience in project coordination, project management support, program coordination, business operations, or a related discipline.
• Experience supporting projects within Waterfall, Agile, or hybrid delivery environments.
• Strong organizational and project management skills, with the ability to coordinate multiple workstreams, priorities, deadlines, and stakeholders.
• Experience developing and maintaining project plans, status reports, dashboards, action-item trackers, risk and issue logs, or similar project documentation.
• Ability to proactively identify risks, issues, dependencies, and potential impacts to project timelines.
• Strong written and verbal communication skills, including the ability to communicate clearly with stakeholders across business and technical teams.
• Demonstrated ability to facilitate meetings, capture decisions and action items, and drive appropriate follow-up.
• Experience coordinating with business and technology partners throughout the project lifecycle, including testing and implementation activities.
• Working knowledge of project and productivity tools such as JIRA, Microsoft Project, PowerPoint, Excel, and related collaboration tools.
• Strong attention to detail, follow-through, and the ability to work effectively in a fast-paced, collaborative environment.

Preferred Qualifications

• Experience supporting projects within the insurance, financial services, or other complex regulated industries.
• Experience supporting technology implementations, system enhancements, operational transformation, or process improvement initiatives.
• Exposure to AI-enabled solutions, automation initiatives, or AI-supported delivery approaches.
• Familiarity with Agile ceremonies, sprint planning, backlog management, or tools such as JIRA.
• Experience creating executive-ready project reporting, dashboards, or communications for senior stakeholders.

What Makes This Opportunity Compelling

This role provides the opportunity to work across a broad range of business and technology initiatives while gaining exposure to how projects move from planning through implementation. You will collaborate with stakeholders across multiple functions, develop deeper project and program management capabilities, and contribute to initiatives that support the ongoing evolution of our Foundational Business.

Job Level: LEVELPF3

Pay Transparency

Salary Range: $81,000-$115,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.