Senior Associate, Merchant Strategy & Operations

DoorDash; New York (NY); On-site; USD 87,000 - 128,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Medical, dental, and vision benefits

Paid time off and paid sick leave

Job summary

DoorDash seeks a Merchant Strategy & Operations Senior Associate to lead the support experience for our merchants, owning both strategy and execution as they scale on the platform.

You will transform support into a tech-first, scalable experience that drives merchant satisfaction, retention and loyalty, while partnering with product, operations, marketing, sales, finance and analytics to land key initiatives.

Qualifications

• Bachelor's degree or higher.
• 2-3 years of experience in consulting, strategy, operations, banking, technology, or related fields; high-growth startup experience and leadership a plus.
• Proven track record leading cross-functional initiatives and achieving ambitious goals.
• Owner / self-starter with bias toward action and proactive problem solving.
• Curious and innovative mindset; comfortable using data to inform decisions.
• Analytical and able to pull data in SQL or model in Excel.
• Gritty and willing to do whatever it takes to succeed.
• Persuasive communicator across multiple functions.

Responsibilities

• Lead the support experience for merchants, owning strategy and execution.
• Transform support into a tech-first, scalable, seamless experience.
• Collaborate cross-functionally with product, operations, marketing, sales, finance and analytics.
• Drive merchant satisfaction, retention and loyalty.

Skills

Cross-functional collaboration

Data-driven decision making

SQL

Excel modeling

Analytical thinking

Owner / self-starter

AI tools familiarity

Education

Bachelor's degree or higher

Tools

SQL

Excel

Job description

About the Team

On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably on DoorDash. We work on problems ranging from acquiring and onboarding new merchants to building a positive experience and solving pain points for existing merchants, to growing their sales through new products and services.

About the Role

As a Merchant Strategy & Operations Senior Associate at DoorDash, you will lead the support experience for our merchants, owning both the strategy & execution of how we serve them once they’re live on the platform. You’ll be responsible for transforming support into a tech‑first, scalable, and seamless experience that drives merchant satisfaction, retention & loyalty.

You’re excited about this opportunity because you will…

• Strategize – Build the strategy for helping merchants succeed once they’re live on DoorDash by providing fast and seamless solutions when merchants face issues, minimizing operational friction
• Experiment, Analyze and Implement – Use data‑driven decision‑making and sound business judgment to drive go‑to‑market & execution for new initiatives to help merchants have the best experience on DoorDash
• Influence – Work cross‑functionally with our product, operations, marketing, sales, finance, and analytics teams to land key initiatives

We’re excited about you because…

• You have a Bachelor’s degree or higher
• You have 2‑3 years of experience in consulting, strategy, operations, banking, technology, or related experience; high‑growth or early‑stage startup experience and experience leading a team are a plus
• You have a proven track record of working on highly cross‑functional initiatives, managing towards ambitious goals, and succeeding in complex environments
• You’re an owner / self‑starter – You have a bias towards action and are proactive in identifying opportunities and solutions, and areas to add value
• You’re naturally curious – You always look for ways to innovate and improve
• You’re a problem solver – You solve problems from first principles and resist “this is how it’s always been done” thinking
• You’re analytical – You let data win arguments, and you’re comfortable pulling your own data in SQL or modeling in Excel
• You’re gritty – You roll up your sleeves and do whatever it takes to make things successful
• You’re persuasive and a relationship‑builder – You leverage clear, concise communications (both written and verbal) to influence and motivate people at all levels across a variety of job functions
• You’re comfortable leveraging AI tools to improve productivity, decision‑making, and problem‑solving. You are actively exploring and applying AI in your day‑to‑day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

$87,000 — $128,000 USD

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply.

If you need any accommodations, please inform your recruiting contact upon initial connection.